Operations Manager

Clinique de Paris Inc.; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Clinique de Paris Inc. in Makati City seeks an Operations Manager to oversee daily clinic operations and ensure luxury patient care, while optimizing administrative systems and processes.

You will lead front desk and concierge teams, manage CRM usage, training, inventory, facilities, IT, and drive continuous improvements to safety, quality, and outcomes.

Qualifications

• Bachelor's degree in Management, Business Administration, Marketing and Advertising or a related field.
• Minimum 3 years of sales experience, preferably in luxury goods or high-end clinics.
• Proven track record of meeting or exceeding sales targets and leadership experience.

Responsibilities

• Oversee the daily operations of the clinic, ensuring seamless workflow and the delivery of high-quality patient care within a luxury healthcare environment
• Maintain and enhance the efficiency of all administrative systems and processes to support operational excellence
• Drive continuous improvement initiatives focused on enhancing the quality, safety, and outcomes of patient care, and promote these standards across the clinical team
• Conduct professional consultations for all services offered by the clinic
• Drive conversion of consultations into confirmed sales through effective communication and service presentation
• Manage and optimize the use of scheduling of booking platforms and customer relationship management (CRM)
• Directly supervise and lead the front desk team to ensure the highest standards of customer service, efficient appointment scheduling, accurate billing, and professional handling of all patient interactions
• Maintain and regularly update the schedules of the Concierge and Consultant teams to ensure optimal staffing and service coverage
• Oversee and enhance inventory management procedures to ensure accuracy, availability, and timely replenishment of clinic supplies and materials
• Design and deliver in-house training sessions aimed at improving team productivity and refining professional skills across departments
• Oversee the day-to-day management and maintenance of company properties, facilities, equipment, and IT infrastructure to ensure operational efficiency, safety, security, and minimal disruption to business operations.

Skills

Leadership

Communication

Negotiation

Interpersonal skills

Presentation skills

Strategic thinking

CRM knowledge

Luxury hospitality mindset

Education

Bachelor's Degree in Management/Business Administration/Marketing or related field

Tools

Salesforce

Zoho

HubSpot

Odoo

Job description

About the Company

Highly professional team, supported department

Clinique de Paris is a leading aesthetics clinic in the Philippines, focusing on hair restoration and skin treatments. With French and Filipino origins, we strive to blend advanced technologies and techniques with award-winning Filipino hospitality. Our clinic has been established for nearly a decade with a strong track record of success and a growing team. The aesthetics industry in the Philippines continues to grow steadily, and Clinique de Paris is positioned as a premium option.

About the role

The Operations Manager oversees the daily operations of the clinic, ensuring seamless workflow and the delivery of high-quality patient care within a luxury healthcare environment. The role maintains and enhances the efficiency of all administrative systems and processes to support operational excellence, while driving continuous improvement initiatives focused on enhancing the quality, safety, and outcomes of patient care.

Key responsibilities

• Oversee the daily operations of the clinic, ensuring seamless workflow and the delivery of high-quality patient care within a luxury healthcare environment
• Maintain and enhance the efficiency of all administrative systems and processes to support operational excellence
• Drive continuous improvement initiatives focused on enhancing the quality, safety, and outcomes of patient care, and promote these standards across the clinical team
• Conduct professional consultations for all services offered by the clinic
• Drive conversion of consultations into confirmed sales through effective communication and service presentation
• Manage and optimize the use of scheduling of booking platforms and customer relationship management (CRM)
• Directly supervise and lead the front desk team to ensure the highest standards of customer service, efficient appointment scheduling, accurate billing, and professional handling of all patient interactions
• Maintain and regularly update the schedules of the Concierge and Consultant teams to ensure optimal staffing and service coverage
• Oversee and enhance inventory management procedures to ensure accuracy, availability, and timely replenishment of clinic supplies and materials
• Design and deliver in-house training sessions aimed at improving team productivity and refining professional skills across departments
• Oversee the day-to-day management and maintenance of company properties, facilities, equipment, and IT infrastructure to ensure operational efficiency, safety, security, and minimal disruption to business operations.

About you

• Bachelor's Degree in Management, Business Administration, Marketing and Advertising or a related field
• Minimum 3 years of sales experience, preferably in luxury goods sales such as cars, designer labels, the real estate industry, or high-end aesthetic or cosmetic clinics
• Proven track record of meeting or exceeding sales targets and achievements
• Leadership skills in managing and mentoring a team
• Exceptional communication, negotiation, and interpersonal skills
• Strong presentation skills and the ability to build trust with clients
• Strategic thinker with the ability to develop and execute sales plans, analyze market trends, and identify business opportunities
• Results-oriented mindset with focus on driving performance, exceeding targets, and delivering exceptional customer service
• Knowledge in using CRM tools (Salesforce, Zoho, Hubspot, Odoo)
• Highly polished personal presentation and demeanor in keeping with a luxury aesthetic brand
• Can work 100% onsite in Makati City