Payroll Supervisor - BPO

Journeyfront; Muntinlupa; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Gatestone in the Philippines is seeking a Payroll Supervisor to oversee end-to-end payroll processing for a large workforce, ensuring accuracy and timely salary disbursements. The role requires strong knowledge of Philippine payroll laws, government contributions, and tax rules, with oversight of remittances, audits, and process improvements.

You will collaborate with Workforce Management, Operations, HR and Finance, coach payroll staff, generate reports, and safeguard confidential payroll data.

Qualifications

• Six years of progressive payroll experience, including supervisory responsibilities.
• Strong knowledge of Philippine payroll laws and government contributions.
• Experience in high-volume payroll in BPO/shared services preferred.

Responsibilities

• Supervise payroll processing to ensure timely salary disbursement.
• Validate payroll data including attendance, timesheets, and deductions.
• Ensure compliance with SSS, PhilHealth, Pag-IBIG, and BIR regulations.
• Oversee government remittances, reports, and filings.
• Lead payroll audits, reconciliations, and process improvements.
• Coach and guide payroll team members.

Skills

Payroll leadership

Excel

Analytical skills

Confidentiality

Stakeholder management

Education

Bachelor's Degree in Accounting, Finance, Business Administration, Human Resources, or a related field

Tools

Payroll systems

Workforce management systems

Job description

Founded in 1926, Gatestone is an industry leader providing exceptional outsourced Customer Contact Center and Business Process Outsourcing (BPO) solutions to the world’s most respected organizations. Our clients are some of the world’s most respected organizations, including Fortune 500 companies.

We are looking for diligent self-starters! Our ideal candidate is punctual, thorough, able to connect well with our customers, and driven to provide the best possible customer service.

The Role: Payroll Supervisor - BPO

Job Summary

The Payroll Supervisor is responsible for overseeing the end-to-end payroll process, ensuring accurate and timely payroll administration while maintaining compliance with all government regulations and company policies. This role supervises payroll operations, manages statutory remittances and reporting, coordinates with cross-functional teams, and supports payroll audits, reconciliations, and process improvements.

Key Responsibilities

• Supervise and oversee payroll processing activities to ensure timely and accurate salary disbursement for all employees.
• Review and validate payroll data, including attendance records, timesheets, leave transactions, overtime, incentives, and deductions.
• Ensure compliance with all statutory payroll requirements, including SSS, PhilHealth, Pag-IBIG, and BIR regulations.
• Oversee the preparation and submission of government remittances, reports, and mandatory filings.
• Review and approve final pay computations, tax adjustments, and separation-related payroll requirements.
• Manage employee payroll records and maintain confidentiality of sensitive payroll information.
• Coordinate closely with Workforce Management, Operations, Human Resources, Finance, and other departments to ensure payroll accuracy and resolve discrepancies.
• Monitor payroll controls and implement process improvements to enhance efficiency, accuracy, and compliance.
• Support annual tax activities, including tax annualization, alpha list preparation, and year-end reporting.
• Lead payroll audits, reconciliations, and compliance reviews, ensuring complete and accurate documentation.
• Assist in the implementation, maintenance, and optimization of payroll systems and processes.
• Provide guidance, coaching, and support to payroll team members.
• Generate payroll reports, analytics, and management updates as required.
• Perform other duties and responsibilities as assigned by management.

Qualifications

• Bachelor's Degree in Accounting, Finance, Business Administration, Human Resources, or a related field.
• Minimum of six (6) years of progressive experience in payroll administration, including supervisory or leadership responsibilities.
• Strong knowledge of Philippine labor laws, payroll regulations, taxation, and mandatory government contributions (SSS, PhilHealth, Pag-IBIG, and BIR).
• Experience managing high-volume payroll processing in a BPO, shared services, or corporate environment is highly preferred.
• Advanced proficiency in Microsoft Excel and payroll systems.
• Strong analytical, problem-solving, and reconciliation skills.
• Excellent attention to detail with a high degree of accuracy and confidentiality.
• Effective communication, stakeholder management, and team leadership skills.
• Ability to work in a fast-paced environment and manage multiple priorities while meeting strict deadlines.