Payroll & Customer Service Support - Day Shift (Onsite)

MicroSourcing; Philippines; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage

Dependents coverage

Paid time-off

Group life insurance

Performance bonuses

Collaborative culture

Flexible schedule

Career growth

Inclusive team

Job summary

MicroSourcing, a leading offshore services provider in the Philippines, is seeking a Customer Service Support Level 1 to join our onsite team in Eastwood, Quezon City. The role operates on a day shift and requires delivering prompt, accurate support to internal and external customers.

You'll handle payfile processing tasks, reconcile records, and collaborate with Payroll and Customer Service to ensure smooth operations. Growth opportunities exist within a diverse, inclusive environment.

Responsibilities

• Incoming Payfiles: Basic knowledge of computing customers' pre-tax and post-tax deductions included in the incoming payfile.
• Sort and load incoming payfiles received from Payroll into the system.
• Update the Weekly Pay Run and Daily Summary spreadsheets in a timely manner.
• Reconcile amounts loaded in iBas against deposits made to the client holding account.
• Verify errors and resolve issues for packages under the holding pool.

Job description

MicroSourcing, a leading offshore services provider in the Philippines, is seeking a Customer Service Support Level 1 to join our onsite team in Eastwood, Quezon City. The role operates on a day shift and requires delivering prompt, accurate support to internal and external customers.

You'll handle payfile processing tasks, reconcile records, and collaborate with Payroll and Customer Service to ensure smooth operations. Growth opportunities exist within a diverse, inclusive environment.