Payroll & Client Experience Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 320,000 - 520,000; Full time

Job summary

Hammerjack Pty Ltd seeks a Payroll & Customer Support specialist in the Philippines to assist clients via email, phone, chat, and online meetings. You will help with payroll inquiries, system navigation, and best practices while maintaining positive client relations.

Responsibilities include investigating payroll discrepancies, documenting resolutions, and contributing to knowledge bases. The role requires strong communication, troubleshooting, and organizational skills in a fast-paced SaaS

Qualifications

• Experience providing support via email, phone, chat, and meetings.
• Working knowledge of payroll processes, systems, and Philippines statutory contributions.
• Ability to analyze issues and communicate technical payroll concepts clearly.

Responsibilities

• Provide timely, professional payroll and customer support.
• Investigate and resolve payroll and system issues.
• Escalate complex problems with complete documentation.

Skills

Customer support

Payroll knowledge

Troubleshooting

Communication

Documentation

Multi-tasking

Tools

CRM systems

Ticketing systems

Jira

Zendesk

Freshdesk

HubSpot

Job description

Hammerjack Pty Ltd seeks a Payroll & Customer Support specialist in the Philippines to assist clients via email, phone, chat, and online meetings. You will help with payroll inquiries, system navigation, and best practices while maintaining positive client relations.

Responsibilities include investigating payroll discrepancies, documenting resolutions, and contributing to knowledge bases. The role requires strong communication, troubleshooting, and organizational skills in a fast-paced SaaS