Customer Success & Support Specialist

Hammerjack Pty Ltd; Western Visayas; On-site; PHP 240,000 - 360,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a Customer Support Representative to assist customers via email, chat and phone, handling inquiries on billing, service requests and complaints. You will provide accurate information about products, problem-solve, and uphold a customer-first mindset.

The role emphasizes strong communication, data accuracy, and collaboration with internal teams to improve processes and customer experience. Flexibility to work in a fast-paced environment is required.

Qualifications

• Bachelor's degree or 2nd year college completed with no back subjects.
• 1–2 years of customer service experience in a contact center or similar environment.
• Strong communication, analytical and problem-solving abilities.
• Ability to learn enterprise AI tools to support workflows.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Diagnose and troubleshoot customer issues; escalate when necessary.
• Provide accurate product and policy information; identify upsell opportunities.
• Maintain detailed records of interactions and contribute to activity reports.

Skills

Communication skills

Problem solving

Customer service

Multitasking

Adaptability

Teamwork

Attention to detail

AI tools familiarity

Education

Bachelor's Degree or 2nd year college completed

Tools

MS Excel

MS Word

CRM tools

Job description

Hammerjack Pty Ltd in the Philippines is seeking a Customer Support Representative to assist customers via email, chat and phone, handling inquiries on billing, service requests and complaints. You will provide accurate information about products, problem-solve, and uphold a customer-first mindset.

The role emphasizes strong communication, data accuracy, and collaboration with internal teams to improve processes and customer experience. Flexibility to work in a fast-paced environment is required.