Sales-Focused Customer Support Specialist (Payments)

MicroSourcing; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing, based in Quezon City, Philippines, is seeking a Customer Support Specialist (Sales) for an onsite night-shift role. You will review and verify information on applications, ensuring accuracy and compliance while engaging with merchants.

The position requires excellent English communication, data-entry precision, and the ability to meet daily, weekly, and monthly targets. Growth opportunities and a competitive benefits package are offered.

Qualifications

• Excellent English communication skills—verbal and written.
• Maintain 95%+ accuracy in data input and comply with policies.
• Meet daily, weekly and monthly input targets while working autonomously.
• Stay current with Payments industry trends to inform merchant conversations.
• Adhere to HR Code of Conduct, Technology Policy & Privacy Policy.

Responsibilities

• Review and verify information on applications to meet defined criteria.
• Achieve high data input accuracy with a 5% or lower deficiency level.
• Meet and exceed performance targets for daily, weekly and monthly inputs.
• Stay informed about product and market trends in the Payments industry for merchant discussions.
• Communicate clearly with merchants to obtain information and process applications.
• Ensure compliance with corporate policies in all interactions.

Skills

Data entry

English communication

Merchant engagement

Attention to detail

Job description

MicroSourcing, based in Quezon City, Philippines, is seeking a Customer Support Specialist (Sales) for an onsite night-shift role. You will review and verify information on applications, ensuring accuracy and compliance while engaging with merchants.

The position requires excellent English communication, data-entry precision, and the ability to meet daily, weekly, and monthly targets. Growth opportunities and a competitive benefits package are offered.