Payments Operations Specialist — Hybrid & Impact

Coins.ph; Manila; Hybrid; PHP 446,000 - 670,000; Full time

Job summary

Coins.ph in Taguig City, Metro Manila, Philippines is hiring a Payments Operations Associate to process and monitor daily transactions, including PESONet and InstaPay, in a hybrid work setup.

You will ensure accuracy, resolve discrepancies, monitor dashboards, support reconciliation with banks and partners, and follow internal controls for fiat movement. Ideal candidates have 1–3 years in payments or fintech, a bachelor’s degree, and strong English/Filipino communication.

Qualifications

• 1–3 years of experience in payments operations, banking operations, fintech, or transaction processing roles.
• Detail-oriented with strong analytical and problem-solving skills.
• Proficient with Google Suite, Excel, and operational dashboards.
• Good communication skills in English and Filipino.

Responsibilities

• Process and monitor daily transactions, including PESONet and InstaPay transfer.
• Ensure accuracy, completeness, and timely resolution of discrepancies.
• Monitor dashboards and alerts to flag unusual transaction activity or system issues, escalating as needed.
• Support reconciliation activities by validating transaction records against partner and bank reports, and following up on unmatched or pending items.
• Assist with exception handling and basic settlement tasks, coordinating with internal teams and external partners to resolve issues promptly.
• Coordinate with banks, e-wallets, and payment partners on routine day-to-day operational concerns.
• Maintain accurate documentation of daily operational activities, incidents, and resolutions.
• Support testing and validation efforts for new payment features, partners, or process changes.
• Follow internal controls, compliance requirements, and standard operating procedures related to fiat money movement and customer transactions.

Skills

Payments operations

Analytical thinking

Problem solving

Communication skills

Education

Bachelor's degree in Business, Finance, Operations, or similar

Tools

Google Suite

Excel

Job description

Coins.ph in Taguig City, Metro Manila, Philippines is hiring a Payments Operations Associate to process and monitor daily transactions, including PESONet and InstaPay, in a hybrid work setup.

You will ensure accuracy, resolve discrepancies, monitor dashboards, support reconciliation with banks and partners, and follow internal controls for fiat movement. Ideal candidates have 1–3 years in payments or fintech, a bachelor’s degree, and strong English/Filipino communication.