Payments Operations Leader – Settlements & Strategy

Coins.ph; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Coins.ph is seeking an experienced leader for Payments Operations in the Philippines. You will coach the PESONet and InstaPay workflows, own KPIs, and ensure settlements are accurate within rail cut-off windows.

The role requires 5+ years in payments operations, strong stakeholder management, and a track record of improving processes. You will collaborate with Product, Engineering, Compliance, and Finance to drive efficiency.

Qualifications

• Bachelor's degree in Business, Finance, Operations, or a related field.
• 5+ years in payments operations, settlement, banking operations, or fintech transaction workflows.
• 2+ years managing or leading a team within fiat settlement, treasury operations, or payments operations.
• Hands-on experience processing PESONet and InstaPay transactions; solid understanding of rail mechanics and cut-off schedules.
• Strong stakeholder management across Product, Engineering, Compliance, Finance, and external partners.
• Excellent English and Filipino communication skills.

Responsibilities

• Lead, coach, and develop the Payments Operations team with regular one-on-ones, performance management, and OKRs.
• Own end-to-end oversight of PESONet and InstaPay settlements, coordination of reconciliation, exceptions, and end-of-day balancing.
• Serve as primary escalation point for complex settlement issues, coordinating with internal teams and external partners to resolve SLA breaches.
• Define, track, and report team and department KPIs to senior management; drive process improvements to increase efficiency and reduce risk.
• Lead operational readiness for new payment features or rails, coordinating UAT, SOP updates, and training.
• Ensure adherence to BSP regulations and AML/CTF obligations in fiat money movement and customer transactions.
• Manage staffing, scheduling, and workload to maintain coverage during peak periods and incidents.
• Contribute to larger-scale projects within Coins.ph Payments Operations roadmap.

Job description

Coins.ph is seeking an experienced leader for Payments Operations in the Philippines. You will coach the PESONet and InstaPay workflows, own KPIs, and ensure settlements are accurate within rail cut-off windows.

The role requires 5+ years in payments operations, strong stakeholder management, and a track record of improving processes. You will collaborate with Product, Engineering, Compliance, and Finance to drive efficiency.