Payments Operations Pro: Precise, Timely and Process-Driven

JPMorganChase; Metro Manila; On-site; PHP 446,000 - 725,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Payments Operations Specialist to ensure payment requests are processed accurately and on time, with strong controls and risk awareness. You will work closely with teammates to resolve issues, document procedures, support process improvements, and strengthen client experience while maintaining audit readiness and timely management reporting.

The role requires attention to detail, teamwork, and effective communication to meet deadlines in a fast-paced

Qualifications

• Bachelor's degree or equivalent education.
• Minimum of 1 year of experience in international payments processing operations.
• Working knowledge of payment operations processes and controls within a banking or financial services environment.
• Ability to follow defined procedures with strong attention to detail and accuracy.
• Ability to identify exceptions and elevate issues promptly using established channels.
• Proficiency in written and verbal communication in a professional setting.
• Strong interpersonal skills and ability to work effectively as part of a team.
• Working knowledge of SWIFT payment conventions and practices.
• Proficiency with Microsoft Excel, PowerPoint, and Word.
• Strong analytical and problem-solving skills for operational decision-making.

Responsibilities

• Process client payment requests by completing defined controls and validations to support accuracy and timeliness.
• Verify payment details and processing outcomes, escalating aged items and pending actions through established channels.
• Identify errors and exceptions promptly, documenting findings and escalating according to procedures.
• Respond to routine service queries and complaints in a timely, professional manner.
• Maintain audit readiness by following procedures, completing required checks, and ensuring evidence is captured appropriately.
• Support process improvements by identifying efficiency opportunities and implementing changes in a controlled manner.
• Create and update operating procedures and supporting documentation, ensuring standards are followed.
• Follow applicable system access and information security requirements in day-to-day work.
• Collaborate effectively with teammates by sharing updates, raising issues early, and supporting a positive work environment.
• Provide cross-training and knowledge sharing to strengthen team coverage and operational resilience.
• Prepare recurring management reporting and performance metrics as required.

Skills

International payments processing

Risk controls

Attention to detail

Teamwork

Communication

Education

Bachelor's degree or equivalent

Tools

SWIFT

Excel

PowerPoint

Word

Job description

JPMorganChase in the Philippines is seeking a Payments Operations Specialist to ensure payment requests are processed accurately and on time, with strong controls and risk awareness. You will work closely with teammates to resolve issues, document procedures, support process improvements, and strengthen client experience while maintaining audit readiness and timely management reporting.

The role requires attention to detail, teamwork, and effective communication to meet deadlines in a fast-paced