Client Operations Analyst

JPMorgan Chase & Co.; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

JPMorgan Chase & Co. in Cebu City is seeking a Payments Governance Client Ops Analyst to join the Third-Party Processing Governance team and advance data-driven decisions for Merchant Services processors.

You will collate, report, and reconcile large datasets, develop data solutions, and monitor performance in real time to drive governance outcomes and improvements.

Qualifications

• Strong investigative mindset and analytical research focus.
• Ability to build efficient data workflows and reduce manual tasks in Alteryx.
• Proficiency in SQL and Excel for data analysis and reporting.
• Advanced PowerPoint skills for executive presentations.
• Experience analyzing large datasets from raw sources.

Responsibilities

• Remain current on card network requirements for payments products.
• Leverage Snowflake, Python, Tableau, Alteryx, PeopleSoft, Power Apps, and UiPath for analytics.
• Perform ongoing transactional data monitoring to identify trends and anomalies.
• Collaborate with governance reviewers to address data analytics pain points.
• Ensure accurate and timely information throughout assessment processes.
• Identify, research, and report potential risks from data analysis.
• Communicate professionally with stakeholders.
• Design, develop, and maintain Tableau dashboards and leadership metrics.
• Maintain integrity of governance database/repository.

Skills

Analytical mindset

Data storytelling

Attention to detail

Stakeholder communication

Problem solving

Learning agility

Tools

Snowflake

Tableau

Alteryx

UiPath

Power Apps

PeopleSoft

SQL

Excel

PowerPoint

Job description

• Job Category Client Operations Management
• Business Unit Commercial & Investment Bank
• Posting Date 08/18/2026, 04:36 AM
• Locations Jose Ma. Del Mar Avenue, Cebu IT Park, Level 7 and 8, Cebu City, Cebu, 6000, PH
• Job Schedule Full time
• Job Shift Night

Job Description

Are you ready to make a significant impact in the world of payments and merchant services? JoinJPMorganChaseas a Payments Governance Client Ops Analyst and be part of a dynamic team within the Chase Global Card Operations organization. This is your opportunity to contribute to meaningful projects that shape the future ofPayments Governance. You’ll grow, learn, and lead in an environment that values creativity and collaboration.

As a Payments Governance Client Ops Analyston the Third-Party Payment Processing Governance team, you will play a pivotal role in advancing our mission and driving results. You will be part of a team that thrives on collaboration, innovation, and excellence. Your contributions will be vital to our firm and the wider community as we strive to make a positive impact in a culture that values diversity, inclusion, and professional growth. This position is responsible for collating, reporting, and reconciling large datasets for Merchant Services third-party processors. You will develop and maintain data solutions that support reporting, analytics, and business intelligence using Merchant Services internal systems. You must be able to monitor and analyze performance data in real time and cumulatively, and make recommendations to support successful outcomes.

Job Responsibilities

• Remain current on card network requirements associated with payments products, including sub-merchant due diligence, fraud, and chargebacks.
• Leverage tools such as Snowflake, Python, Tableau, Alteryx,PeopleSoft, Power Apps, andUiPathto research large volumes of processing data and create Merchant Services third-party processor performance metrics.
• Perform ongoing transactional data monitoring to identify changes in activity, trends, and anomalies.
• Collaborate with Payments Governance reviewers/facilitators to understand processes and identify and address pain points in data analytics and reporting.
• Ensure accurate and timely information is provided throughout the assessment process.
• Identify, research, report, and/or escalation potential risks proactively identified through data analysis.
• Communicate professionally—verbally and in writing—with relevant stakeholders.
• Review, analyze, recommend, and implement best-in-class process improvements related to third-party oversight, reviews, systemic solutions, and evaluations.
• Maintain system access profiles, data-specific standard operating procedures, and process flows.
• Design, develop, and maintain Tableau dashboards and leadership reporting metrics.
• Maintain the integrity of the Payments Governance database/SharePoint site/repository, including tracking activity, cataloging documentation, maintaining request status, and safeguarding confidential files.

Required qualifications, capabilities and skills

• Strong investigative mindset and passion for analytical research; eager to learn new databases and adapt to change.
• Ability to develop and maintain efficient workflows in Alteryx to reduce manual intervention.
• Strong proficiency in SQL and Excel for data analysis and reporting.
• Advanced skills in PowerPoint, with the ability to develop high-quality presentations, charts, and analytics.
• Demonstrated experience analyzing large volumes of data from raw sources.
• Strong interpersonal, written, and verbal communication skills, with the ability to present to and influence executive audiences.
• Demonstrated ability to monitor and analyze performance data in real time and cumulatively, and make appropriate recommendations.
• Sound judgment and flexibility to pivot quickly and solve problems effectively.
• Commitment to a productive and healthy culture that values integrity, respect, excellence, and innovation.
• Ability to ensure high-quality downstream user experience, appropriately secure data, and adopt best practices.

Preferred qualifications, capabilities, and skills

• 2 years of experience in Merchant Services data analysis (e.g., PeopleSoft, Snowflake, Tableau, Alteryx, UiPath, Power Apps).
• Experience with analytical and statistical packages/databases (e.g., SAS, SQL, Python, or equivalent).
• Strong interest in financial compliance, risk, quality, operations, and regulations.
• Strong interpersonal skills with a client-focused mindset.
• Extremely analytical, with superiorcommunicationskills (written and verbal).
• General knowledge of Chase-approved workflow management systems such as Pega, Navigator, JIRA, and MyMFT.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.