Payments Disputes Specialist – Chargebacks & Resolution

RS2; Philippines; On-site; PHP 446,000 - 781,000; Full time

Job summary

RS2 is looking for a Disputes Officer in the Philippines to manage end-to-end dispute events for clients outsourcing disputes to RS2 Smart Processing Limited. You will handle chargebacks, representments, and ensure compliance with card networks.

The role requires at least four years in the payments industry with strong knowledge of Card Organizations Rules, IT systems such as BankWORKS, and excellent communication and analytical skills to support customers and drive quality service.

Qualifications

• Bachelor's degree or equivalent qualification in a related field.

Responsibilities

• Review, and action dispute events as per the relevant schemes rules.
• Initiate chargebacks and representments through card network portals (e.g., Visa Resolve Online, MasterCom) in adherence to network rules and timeframes.
• Manage the full dispute lifecycle, from chargeback initiation through to the Arbitration stage, ensuring timely updates to statuses and completion of all relevant actions on the system.
• Raise and manage any tickets to address and resolve day-to-day operational issues as required.
• Investigate and reply to clients tickets for day-to-day operational issues as required.
• Communicate effectively with customers regarding the status of their claims, providing provisional credits and final resolution letters.
• Maintain up-to-date knowledge of Visa, Mastercard, and any other scheme, as per clients requirements and RS2 Smart Processing agreements, chargeback/disputes rules.
• Perform any other duties which may be assigned from time to time

Skills

Communication skills

Leadership

Team player

Customer focus

Business analytics

Education

Bachelor's degree or equivalent

Tools

BankWORKS platform

Microsoft Office

Job description

RS2 is looking for a Disputes Officer in the Philippines to manage end-to-end dispute events for clients outsourcing disputes to RS2 Smart Processing Limited. You will handle chargebacks, representments, and ensure compliance with card networks.

The role requires at least four years in the payments industry with strong knowledge of Card Organizations Rules, IT systems such as BankWORKS, and excellent communication and analytical skills to support customers and drive quality service.