Payment Services Specialist

IT Managers Inc.; Taguig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Bonuses

Health benefits

Career development

Flexible work

Job summary

IT Managers Inc. in Taguig City, Metro Manila, seeks a Payment Services Specialist for a full-time role.

You will handle payment processing inquiries, process payments, and ensure accurate records while delivering friendly, responsive service to customers. Ideal candidates have at least 2 years in customer service or payment processing, strong communication and problem-solving skills, and proficiency with payment processing software.

Qualifications

• 2+ years in customer service or payment processing, call centre preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical abilities with attention to detail.
• Proficient in using payment processing systems and software.
• Customer-centric mindset with a passion for service.
• Ability to work in a fast-paced, deadline-driven environment.

Responsibilities

• Handle incoming customer calls and emails related to payment processing, refunds, and other payment-related issues.
• Process payments and maintain accurate records of all financial transactions.
• Assist with the investigation and resolution of payment disputes or discrepancies.
• Collaborate with cross-functional teams to ensure a consistent and positive customer experience.
• Identify and implement process improvements for payment services.

Skills

Customer service

Payment processing

Communication

Problem-solving

Attention to detail

Team collaboration

Tools

Payment processing software

Job description

About the role

Join the dynamic team at IT Managers Inc. as a Payment Services Specialist. In this full-time role based in Taguig City, Metro Manila, you will play a crucial part in providing exceptional customer service and managing payment-related inquiries and transactions. Your excellent communication skills and attention to detail will be key to ensuring seamless experiences for our valued customers.

What you'll be doing

• Handle incoming customer calls and emails related to payment processing, refunds, and other payment-related issues
• Provide prompt and accurate responses to customer inquiries, resolving problems efficientlyProcess payments and maintain accurate records of all financial transactions
• Assist with the investigation and resolution of any payment disputes or discrepancies
• Collaborate with cross-functional teams to ensure a consistent and positive customer experience
• Continuously look for ways to improve processes and enhance the overall payment services offering

What we are looking for

• At least 2 years of experience in a customer service or payment processing role, preferably in a call centre environment
• Strong communication and interpersonal skills, with the ability to effectively interact with customers and colleagues
• Excellent problem-solving and analytical skills, with a keen eye for detail
• Proficiency in using payment processing systems and software
• A customer-centric mindset and a passion for delivering exceptional service
• Ability to work well in a fast-paced, deadline-driven environment

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits package
• Opportunities for career development and advancement
• Supportive and collaborative work environment
• Flexible work arrangements and work-life balance initiatives

About us

IT Managers Inc. is a leading provider of innovative technology solutions and services. With a strong focus on customer satisfaction, we are committed to empowering our clients to achieve their business goals. Our diverse team of experts is dedicated to delivering exceptional service and driving continuous improvement. Join us on our journey as we shape the future of the industry.