Payment Processor

Cloudstaff; Angeles; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Comprehensive health and life insurance

Flexible leave credits

Quarterly perks boxes

Annual Performance Review with Salary Increase

Company-provided PC/Laptop and fiber internet connection

Mental Wellness Employee Assistance program

Mental Wellness program

Employee Share Units program

Referral incentives

Social clubs

Job summary

A leading outsourcing company is seeking a Payment Processor to join its team in the Philippines. This remote position requires strong analytical skills, attention to detail, and excellent communication abilities. You will ensure accurate and timely payments of bills, requiring meticulous oversight of financial transactions. This role offers perks like comprehensive health insurance, flexible leave credits, and career advancement opportunities. If you're ready to contribute to a dynamic work environment, we want to hear from you.

Qualifications

• Experience in bill processing, accounting, or a similar financial role.
• Strong attention to detail and commitment to accuracy.
• Flexibility to adjust to schedule changes monthly.
• Excellent analytical and problem‑solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Effective time management and organizational skills.
• Can work according to New York time zone requirements.
• Amenable to changes in schedule on a monthly basis, including availability for day shifts, mid shifts, and overnight shifts.

Responsibilities

• Accurately process customer bills, ensuring timely payments.
• Verify payment details before authorizing transactions.
• Perform cross-checking of billing information against payment records.
• Identify and rectify discrepancies in bill payments promptly.
• Implement procedures to minimize errors in bill processing and ensure accuracy.
• Monitor payment processes to identify issues or areas for improvement.
• Communicate with customers, billers, and internal teams to resolve inquiries.
• Provide timely updates to the escalations-payments team or team lead.
• Maintain accurate records of all bill payments and related transactions.
• Ensure documentation is available for audits and management review.
• Participate in training to enhance bill processing skills.
• Contribute to process improvements to increase efficiency and accuracy.

Skills

Attention to detail

Analytical skills

Communication skills

Time management

Team collaboration

Problem solving

Education

Bachelor's degree in Business Administration or related field

Job description

We’re Hiring: Payment Processor!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Payment Processor to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role

Payment Processor

Work Arrangement

Work from Home

Location

Philippines - Angeles (Pampanga)

Schedule

Night Shift

Job Description

A Payment Processor is responsible for ensuring the accurate and timely payment of customer bills to their respective billers. This role requires meticulous attention to detail and a commitment to maintaining accuracy in all financial transactions. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a thorough understanding of billing processes.

Key Responsibilities

• Accurately process customer bills, ensuring timely payments to designated billers.
• Verify and ensure that all payment details are correct before authorizing transactions.
• Perform thorough cross-checking of billing information against payment records to ensure accuracy.
• Identify and rectify any discrepancies or errors in bill payments promptly.
• Implement procedures to minimize errors in bill processing, ensuring a high level of accuracy.
• Monitor payment processes to identify potential issues or areas for improvement.
• Communicate effectively with customers, billers, and internal teams to resolve any billing inquiries or issues.
• Provide timely updates to the escalations-payments team members or to the team lead regarding the status of their bill payments.
• Maintain accurate and comprehensive records of all bill payments and related transactions.
• Ensure documentation is readily available for audit purposes and management review.
• Participate in training sessions to enhance skills and knowledge related to bill processing.
• Contribute to the development and implementation of process improvements to increase efficiency and accuracy.

Qualification and requirements

• Education: Bachelor's degree in a relevant field such as Business Administration, or a related discipline.
• Experience in bill processing, accounting, or a similar financial role.
• Strong attention to detail and commitment to accuracy.
• Excellent analytical and problem‑solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Effective time management and organizational skills.
• Can work according to New York time zone requirements.
• Amenable to changes in schedule on a monthly basis, including availability for day shifts, mid shifts, and overnight shifts.

Non‑negotiable skills & requirements

• Experience in bill processing, accounting, or a similar financial role.
• Strong attention to detail and commitment to accuracy.
• Ability to work according to New York time zone requirements.
• Flexibility to adjust to schedule changes monthly, including day, mid, and overnight shifts, including weekend and PH Holiday shifts.

Perks & Benefits (Work From Home)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled. Superb and exciting Mid‑Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company‑provided PC/Laptop and fiber internet connection
• Tech‑on‑wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In‑house psychiatrist available to support employees' well‑being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

• Cloudstaff : Build Your Career, Anywhere
• Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We' re passionate about creating a work environment that fosters your professional growth and overall well‑being.

• Why Cloudstaff is the #1 Workplace?
• Award‑winning Culture: We' re committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition.
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement.
• Thrive as an Individual: We offer a strong work‑life balance with flexible schedules, meaningful perks and a collaborative team environment.