Patient Services Team Lead

Sonora Quest Laboratories/ Laboratory Sciences of Arizona; Metro Manila; On-site; PHP 2,638,000 - 4,146,000; Full time

Job summary

Sonora Quest Laboratories/ Laboratory Sciences of Arizona seeks an experienced professional to lead a phlebotomy department in Phoenix, AZ. The role serves as a key liaison between staff, other departments and Patient Services management, implementing quality improvements.

Responsibilities include supervising, resolving issues with the area Supervisor, and performing advanced technical/administrative tasks while staying compliant with regulatory requirements.

Qualifications

• High school diploma or equivalent.
• 2+ years in clinical lab phlebotomy/test management.
• Strong problem solving and leadership abilities.
• Effective oral and written communication.
• Advanced computer skills.
• Excellent customer service and regulatory knowledge.
• Willingness to obtain ADHS fingerprinting if placement requires.
• Ability to work in Mobile/Long Term Care if assigned.

Responsibilities

• Act as initial resource and liaison between staff, other departments and Patient Services management.
• Assist, resolve, and report to the area Supervisor.
• Perform technical or administrative work at an advanced level.
• Contribute to patient and process quality improvement while maintaining compliance.

Skills

Phlebotomy

Test management

Regulatory compliance

Leadership

Communication

Customer service

Computer skills

Education

High school diploma

Associates degree

National phlebotomy certification

Job description

Position Summary

Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advance level of competency and efficiency. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.

Primary City/State

Phoenix, Arizona

Department Name

Client Phleb-IOP Region 4

Work Shift

Day

Job Category

Phlebotomy

Minimum Qualifications

• Education consistent with a high school diploma or equivalent.
• Must possess a strong knowledge and understanding of the clinical laboratory in the areas of test management/phlebotomy, as normally demonstrated through two (2) years' of experience within the clinical laboratory in phlebotomy/test management area.
• Ability to perform complex problem solving and leadership skills required.
• Communicates effectively in oral and written formats and delivery of information.
• Advanced computer skills.
• Excellent Customer Service skills.
• Working knowledge of regulatory, accrediting, and compliance requirements.
• Good leadership, communication, and interpersonal skills.
• Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.
• IOP placement requires execution of "Confidential Information and Restrictive Covenant Agreement".
• May require a valid driver’s license and be eligible for coverage under the company auto insurance policy.

Preferred Qualifications

• Previous management experience or participation in management training programs.
• Associates degree or equivalent experience.
• National phlebotomy certification.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.