Healthcare Customer Service Specialist: Patient Support

MetHealth; Mandaluyong; On-site; PHP 200,880 - 312,480; Full time

Benefits offered by this job

Health Insurance

Life Insurance

HMO

Performance Bonus

Company Social Events

Job summary

MetHealth in Mandaluyong is hiring a Customer Service Representative / Healthcare to support patients and their families throughout their healthcare journey. The role requires compassionate communication, handling inquiries, coordinating with clinicians, and maintaining accurate records.

You will assist with billing and insurance questions, work varying shifts including weekends and holidays, and contribute to a positive patient experience while following healthcare regulations.

Qualifications

• High School Diploma or equivalent.
• 0–2 years of healthcare BPO experience.
• Strong communication and interpersonal skills.

Responsibilities

• Provide exceptional customer service to patients and their families throughout their healthcare journey.
• Assist in managing patient inquiries and addressing concerns efficiently.
• Coordinate with healthcare professionals to ensure timely communication and support.
• Maintain accurate patient records and documentation in accordance with healthcare regulations.
• Handle billing and insurance inquiries with patience and professionalism.

Skills

Strong communication

Interpersonal skills

Education

High School Diploma or equivalent

Job description

MetHealth in Mandaluyong is hiring a Customer Service Representative / Healthcare to support patients and their families throughout their healthcare journey. The role requires compassionate communication, handling inquiries, coordinating with clinicians, and maintaining accurate records.

You will assist with billing and insurance questions, work varying shifts including weekends and holidays, and contribute to a positive patient experience while following healthcare regulations.