Healthcare Insurance Support Specialist

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 300,000 - 400,000; Full time

Job summary

A healthcare service provider is seeking candidates for a customer service position in Metro Manila. The role involves handling calls from patients and healthcare providers, providing information on insurance coverage, and resolving various inquiries. A college degree is required, although those with a high school diploma and relevant experience may also apply. Candidates should possess strong communication skills and empathy to manage calls effectively.

Qualifications

• Strong communication skills and ability to assist callers accurately.
• Experience with claims, billing questions, and insurance plans is a plus.
• Ability to maintain confidentiality and adhere to regulations.

Responsibilities

• Handle inbound and outbound calls related to healthcare and insurance.
• Provide accurate information regarding insurance coverage and eligibility.
• Coordinate with internal departments to resolve complex customer issues.

Skills

Communication skills

Empathy

Problem-solving

Education

College Graduate

HS or SHS Graduate with experience

Job description

A healthcare service provider is seeking candidates for a customer service position in Metro Manila. The role involves handling calls from patients and healthcare providers, providing information on insurance coverage, and resolving various inquiries. A college degree is required, although those with a high school diploma and relevant experience may also apply. Candidates should possess strong communication skills and empathy to manage calls effectively.