Healthcare Member Services Specialist

Sagility Philippines B.V. Branch Office; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in Metro Manila is seeking dedicated individuals to handle inbound calls and provide exceptional customer support. Ideal candidates should possess strong communication skills and the ability to work in a fast-paced environment. The role includes addressing insurance inquiries, resolving issues, and collaborating with teams to meet customer needs. Flexibility in working hours is necessary, including weekends and holidays.

Qualifications

• Strong verbal and written communication skills in English.
• Excellent customer service and problem-solving abilities.
• Comfortable working in a fast-paced, high-volume environment.
• Willing to work on shifting schedules, including weekends and holidays.

Responsibilities

• Handle inbound calls from members and healthcare professionals with professionalism.
• Provide accurate information regarding insurance coverage and claims status.
• Resolve customer issues efficiently while maintaining a positive experience.
• Record all interactions in the system with clarity and accuracy.
• Meet performance targets including customer satisfaction and call quality.
• Work collaboratively with team leaders and support teams.

Skills

Verbal communication

Written communication

Customer service

Problem-solving

Basic computer literacy

Typing proficiency

Job description

A leading customer service provider in Metro Manila is seeking dedicated individuals to handle inbound calls and provide exceptional customer support. Ideal candidates should possess strong communication skills and the ability to work in a fast-paced environment. The role includes addressing insurance inquiries, resolving issues, and collaborating with teams to meet customer needs. Flexibility in working hours is necessary, including weekends and holidays.