Patient Services Associate — Healthcare & Call Center

MetHealth; Taguig; On-site; PHP 200,880 - 290,160; Full time

Job summary

MetHealth in Taguig is seeking a customer service professional for a healthcare call center role. The position requires 1–3 years in healthcare or customer service and a High School Diploma.

You will handle patient inquiries by phone and in person, coordinate appointments with healthcare professionals, and maintain accurate records while upholding confidentiality. The role emphasizes excellent communication, interpersonal skills, and a compassionate, patient-focused approach in a fast-paced

Qualifications

• High School Diploma or equivalent.
• 1–3 years experience in healthcare or customer service.
• Excellent communication and interpersonal skills.
• Experience in a call center is a plus.
• Compassionate and patient-focused demeanor.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Provide exceptional customer service to patients and families in a healthcare setting.
• Assist in managing patient inquiries and concerns over the phone and in-person.
• Coordinate with healthcare professionals to schedule appointments and provide necessary information.
• Maintain accurate records of patient interactions and update databases as needed.
• Ensure compliance with healthcare regulations and confidentiality standards.

Skills

Excellent communication

Interpersonal skills

Education

High School Diploma

Job description

MetHealth in Taguig is seeking a customer service professional for a healthcare call center role. The position requires 1–3 years in healthcare or customer service and a High School Diploma.

You will handle patient inquiries by phone and in person, coordinate appointments with healthcare professionals, and maintain accurate records while upholding confidentiality. The role emphasizes excellent communication, interpersonal skills, and a compassionate, patient-focused approach in a fast-paced