Customer Service Representative / Healthcare (EDSA-Greenfield)

MetHealth; Mandaluyong; Presencial; PHP 200.880 - 312.480; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Life Insurance

HMO

Performance Bonus

Company Social Events

Descripción de la vacante

MetHealth in Mandaluyong is hiring a Customer Service Representative / Healthcare to support patients and their families throughout their healthcare journey. The role requires compassionate communication, handling inquiries, coordinating with clinicians, and maintaining accurate records.

You will assist with billing and insurance questions, work varying shifts including weekends and holidays, and contribute to a positive patient experience while following healthcare regulations.

Formación

• High School Diploma or equivalent.
• 0–2 years of healthcare BPO experience.
• Strong communication and interpersonal skills.

Responsabilidades

• Provide exceptional customer service to patients and their families throughout their healthcare journey.
• Assist in managing patient inquiries and addressing concerns efficiently.
• Coordinate with healthcare professionals to ensure timely communication and support.
• Maintain accurate patient records and documentation in accordance with healthcare regulations.
• Handle billing and insurance inquiries with patience and professionalism.

Conocimientos

Strong communication

Interpersonal skills

Educación

High School Diploma or equivalent

Descripción del empleo

Customer Service Representative / Healthcare (EDSA-Greenfield)

MetHealth

On-site - Mandaluyong No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, Life Insurance, HMO

Others

Company Social Events

Description

• Provide exceptional customer service to patients and their families throughout their healthcare journey.
• Assist in managing patient inquiries and addressing concerns efficiently.
• Coordinate with healthcare professionals to ensure timely communication and support.
• Maintain accurate patient records and documentation in accordance with healthcare regulations.
• Handle billing and insurance inquiries with patience and professionalism.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years of healthcare bpo experience
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Empathetic, detail-oriented, and able to work under pressure
• Responsibilities and Duties: Ability to work collaboratively in a healthcare setting
• Working Conditions: Ability to manage varying shifts including weekends and holidays

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