Patient Scheduling Specialist w/ EPIC expi | Hybrid | Night Shift (START ASAP)

Infinit-O; Pasay; On-site; PHP 402,000 - 536,000; Full time

Benefits offered by this job

Devices provided

Job summary

Infinit-O in Manila is seeking an experienced healthcare scheduling specialist to handle patient intake, complex scheduling, insurance verification, and financial counseling within a fast-paced environment.

The role requires 1–2 years of inbound healthcare scheduling experience, Epic Prelude (Registration) and Epic Cadence (Scheduling) proficiency, and strong medical terminology knowledge. Join a team committed to accuracy, patient care, and seamless operations.

Qualifications

• 1–2 years’ inbound healthcare patient scheduling experience.
• Proficiency with Epic Prelude (Registration) and Epic Cadence (Scheduling).
• Solid medical terminology knowledge and ICD-10/CPT basics.
• Excellent verbal and written communication under pressure.

Responsibilities

• Coordinate end-to-end patient intake and registration.
• Manage high-volume scheduling across clinical departments.
• Verify insurance eligibility and assist with authorizations.
• Provide financial counseling and explain out-of-pocket costs.
• Maintain accurate EHR data and merge duplicates.
• Advocate for patients with scheduling and care coordination.

Skills

Medical terminology

ICD-10/CPT coding

Communication skills

Tools

Epic Prelude (Registration)

Epic Cadence (Scheduling)

Job description

Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.

We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members.

As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations—aligning business success with a positive impact on our clients, people, and communities.

Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do—it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all.

Key Responsibilities:

• Patient Intake & Registration: Coordinate the end-to-end registration process, including gathering demographic information and obtaining necessary consent forms.
• Complex Scheduling: Manage high-volume appointment scheduling across multiple clinical departments, ensuring adherence to provider-specific protocols.
• Insurance Verification: Perform real-time insurance eligibility checks, obtain prior authorizations, and communicate estimated out-of-pocket costs to patients.
• Financial Counseling: Assist patients in understanding their financial responsibilities and facilitate Point-of-Service (POS) collections.
• Data Integrity: Maintain the accuracy of the Electronic Health Record (EHR) by identifying and merging duplicate records and updating insurance coverage.
• Patient Advocacy: Act as a navigator, providing directions, prep instructions for procedures, and resolving scheduling conflicts with empathy.

Requirements

Required Qualifications

• Experience: Minimum of 1–2 years of experience in a inbound in healthcare Patient Scheduling
• REQUIRED : Epic Experience. Proven proficiency in Epic Prelude (Registration) and Epic Cadence (Scheduling)
• Technical Skills: Proficiency in medical terminology and a strong understanding of ICD-10/CPT coding basics.
• Communication: Exceptional verbal and written communication skills with the ability to remain calm under pressure in a fast-paced environment.

Devices will be provided to successful candidates