Patient Appointment Scheduler | BPO | CSR

Private Advertiser; Quezon City; On-site; PHP 200,000 - 360,000; Full time

Job summary

Private Advertiser is seeking an experienced healthcare scheduling professional to coordinate patient visits across departments and providers. You will verify insurance eligibility, manage referrals and pre-authorizations, handle waitlists, cancellations, and automated reminders, and navigate EMR/EHR platforms like Epic, Cerner, or AthenaHealth.

Experience in physician practices or hospital outpatient settings is preferred, with proficiency in EMR systems and strong organizational and

Qualifications

• Minimum of 1 year of experience in healthcare scheduling or clinical coordination.
• Experience working in a physician practice, specialty clinic, hospital outpatient setting, or call center preferred.
• Experience using EMR/practice management systems such as Epic, Athenahealth, or similar platforms preferred.

Responsibilities

• Coordinate and book patient visits across departments and providers.
• Verify insurance eligibility, referrals, and pre-authorization requirements.
• Manage waitlists, cancellations, rescheduling, and automated reminders.
• Navigate EMR/EHR platforms like Epic, Cerner, or AthenaHealth.

Skills

Healthcare scheduling

Patient access

Office operations

Call center experience

Tools

Epic

AthenaHealth

Cerner

Job description

Key Responsibilities:

• Coordinating and booking patient visits across various departments and providers.

• Verifying insurance eligibility, referrals, and pre-authorization requirements. [1, 2]

• Managing waitlists, cancellations, rescheduling, and automated SMS or email reminders.

• Navigating Electronic Health Record (EHR/EMR) platforms like Epic, Cerner, or AthenaHealth.

Qualifications:

• Minimum of 1 year of experience in healthcare scheduling, patient access, medical office operations, or clinical coordination required.

• Experience working in a physician practice, specialty clinic, hospital outpatient setting, or call center preferred.

• Experience using EMR/practice management systems such as Epic, Athenahealth, or similar platforms preferred.