Patient Service Representative – Patient Scheduling (US Healthcare, Night Shift)

John Clements Consultants, Inc.; Quezon City; Sur place; PHP 335 000 - 536 000; Plein temps

Résumé du poste

John Clements Consultants, Inc. seeks a Patient Services Coordinator in the Philippines to be the first point of contact for US patients. You’ll manage inbound and outbound calls and schedule appointments for orthopedic, PM&R and imaging services.

This role requires night shifts (US hours), onsite at Bridgetowne, Quezon City, with strong English communication. Training on EMR systems and HIPAA compliance will be provided.

Qualifications

• Experience in healthcare scheduling or patient access.
• Excellent English, verbal and written.
• Willing to work onsite in Bridgetowne, Quezon City and night shift.
• Knowledge of EMR systems is a plus; training will be provided.

Responsabilités

• Answer inbound calls to schedule, reschedule and cancel patient appointments.
• Make outbound calls for appointment reminders, follow-ups and waitlist openings.
• Match patients to the right provider, appointment type and level of care using clinical scheduling guidelines.
• Escalate urgent or clinically concerning cases to nursing or clinical staff.
• Verify insurance coverage and explain referral or authorization requirements to patients.
• Enter and update patient demographic, insurance and scheduling details in the EMR.
• Document every call and patient interaction accurately.
• Keep all patient information confidential and HIPAA-compliant.

Connaissances

Customer service

Healthcare scheduling

English communication

Attention to detail

Communication skills

Formation

High School Diploma

4-year degree or higher (Nursing/Allied Health)

Outils

EMR systems (Epic/Athenahealth)

Description du poste

Join a new US healthcare support team in the Philippines and be the friendly, reliable voice that connects patients to the right care at the right time. You’ll schedule appointments for orthopedic, PM&R and imaging services, and you’ll be one of the first people on the team.

About the role

As a Patient Services Coordinator, you’re the first point of contact for US patients. You’ll manage inbound and outbound calls, schedule appointments and make sure every patient is matched with the right provider.

What you’ll do

• Answer inbound calls to schedule, reschedule and cancel patient appointments

• Make outbound calls for appointment reminders, follow-ups and waitlist openings

• Match patients to the right provider, appointment type and level of care using clinical scheduling guidelines

• Escalate urgent or clinically concerning cases to nursing or clinical staff

• Verify insurance coverage and explain referral or authorization requirements to patients

• Enter and update patient demographic, insurance and scheduling details in the EMR

• Document every call and patient interaction accurately

• Keep all patient information confidential and HIPAA-compliant

Qualifications

• High School Diploma or Graduate of any 4-year course (Nursing, Allied Health, Psychology and other healthcare-related degrees are a plus)

• At least 2 years of experience in healthcare scheduling, patient access, clinic or medical office work, or voice/customer service (BPO, call center)

• Able and willing to work onsite at Bridgetowne, Quezon City

• Able and willing to work a night shift (US hours)

• Available to start on January 18, 2027, with no notice period conflicts, and committed to the start date

• Excellent spoken and written English, with a clear, warm and professional phone voice

• Comfortable with high call volumes, multitasking and staying calm under pressure

• Strong attention to detail and sound judgment with sensitive patient information

• Computer-literate, with MS Office skills and fast, accurate typing

• Knowledge of medical terminology or EMR systems (Epic, Athenahealth) is an advantage, and training will be provided