URGENT HIRING | Patient Scheduling Representative | Pioneering Account

Datamatics; Eastern Manila District; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Sign-on bonus

Incentives

HMO (day 30)

Life Insurance

13th-month pay

Premium pay

Annual increase

Job summary

Datamatics is hiring a Patient Scheduling Representative in Metro Manila to coordinate and schedule patient appointments in line with provider requirements and SLA targets. You will interact with patients and clinics, verify details, and maintain accurate records in EHR systems with strict privacy compliance.

The role requires at least 1 year in patient scheduling or healthcare BPO, strong English communication, and meticulous time management.

Qualifications

• Minimum 1 year in patient scheduling, medical administration, or healthcare BPO.
• Strong verbal and written English communication.
• Proficiency with computer apps, data entry, and multi-system navigation.
• Excellent attention to detail, organization and time management.
• Ability to handle confidential information responsibly.
• Willingness to work shifting schedules including nights, weekends, or holidays.

Responsibilities

• Schedule, reschedule, and cancel patient appointments per provider availability and guidelines.
• Coordinate dates and times with patients, clinics, hospitals, and providers.
• Verify appointment details, patient info, provider availability, and required docs.
• Communicate confirmations, reminders, and prep instructions.
• Handle calls, emails, and other channels related to scheduling.

Skills

English comms

Data entry

Attention to detail

Time management

Confidential data

Job description

About the role

We're urgently looking for a Patient Scheduling Representative that is responsible for coordinating and scheduling patient appointments in accordance with healthcare provider requirements, patient preferences, and established service-level agreements. The role involves interacting with patients and healthcare facilities, maintaining accurate appointment records, and ensuring timely and efficient scheduling processes while adhering to patient privacy regulations and healthcare protocols.

Key responsibilities

• Schedule, reschedule, and cancel patient appointments based on provider availability and scheduling guidelines
• Coordinate appointment dates and times with patients, clinics, hospitals, and healthcare providers
• Verify appointment details, including patient information, provider availability, and required documentation
• Communicate appointment confirmations, reminders, and preparation instructions as applicable
• Handle inbound and outbound calls, emails, or other communication channels related to appointment scheduling
• Respond to patient inquiries regarding appointment availability, scheduling requirements, and next steps
• Coordinate with hospital staff, physician offices, and internal teams to resolve scheduling conflicts
• Enter, update, and maintain accurate patient and appointment information in electronic health records (EHR), scheduling platforms, or client-specific systems
• Protect confidential patient information and comply with applicable privacy requirements, including HIPAA, where applicable
• Meet established productivity, quality, attendance, schedule adherence, and service-level targets

About you

• At least 1 year of experience in patient scheduling, medical administration, or healthcare BPO
• Strong verbal and written English communication skillsProficiency in computer applications, data entry, and navigating multiple systems
• Strong attention to detail, organizational skills, and time management
• Ability to handle confidential information responsibly
• Willingness to work shifting schedules, including night shifts, weekends, or holidays, depending on client requirements

Benefits

• Sign-on bonus of P20,000 payable in 3rd, and 6th month
• Incentives
• HMO day 30
• Life Insurance
• 13th-month pay
• Premium pay (night differential, overtime pay, and holiday pay)
• Annual increase

Start date is October 30 to November 6, 2026