Patient Experience Specialist - Healthcare Products

Maxicare Health Care; Biñan; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Guaranteed up to 15th Month Pay

Quarterly Rice Subsidy

Medicine Benefit

HMO Coverage with dependents

Life Insurance

Convertible Leave Credits

Job summary

Maxicare Health Care is seeking a Product Representative to support Prima clinic-based health products and services, ensuring patients have a smooth, supportive experience from inquiry to post-care follow-up.

You will assist patients with inquiries, process payments, endorse members to CCR, prepare reports, and coordinate follow-ups while handling admin tasks and promotional activities.

This role features rotating shifts as part of frontline operations at a growing healthcare brand.

Qualifications

• Bachelor's degree in any field (4-year course graduate)
• Previous customer service or administrative experience is advantageous
• Familiar with healthcare systems and EMR/EHR
• Proficient with computers and standard office applications
• Strong interpersonal, verbal and written communication
• Highly organized, adaptable and detail-oriented
• Professional and presentable with a collaborative mindset
• Willing to work a rotating shift schedule, 5 days a week with varying days off

Responsibilities

• Assist patients with inquiries about Prima products and services
• Process payments for Prima packages
• Endorse Prima members to the CCR queue
• Prepare and submit product reports
• Conduct follow-up with patients post-procedure
• Assist with admin tasks and promotional activities as needed

Skills

Interpersonal communication

Verbal communication

Written communication

Computer proficiency

Organized

Detail-oriented

Adaptable

Team collaboration

Education

Bachelor's degree

Tools

EMR/EHR familiarity

Office software

Job description

Maxicare Health Care is seeking a Product Representative to support Prima clinic-based health products and services, ensuring patients have a smooth, supportive experience from inquiry to post-care follow-up.

You will assist patients with inquiries, process payments, endorse members to CCR, prepare reports, and coordinate follow-ups while handling admin tasks and promotional activities.

This role features rotating shifts as part of frontline operations at a growing healthcare brand.