Patient Experience Specialist — Growth & Benefits (Makati)

MedGrocer; Manila; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Performance incentives & Career prog.

Growth & Impact

Cross-Functional Learning

Health & Wellness Coverage

Paid Time Off

Job summary

MedGrocer is seeking a Customer Experience Specialist in Makati City to ensure patients receive exceptional care and timely support. You will handle inquiries, coordinate with internal teams, and contribute to process improvements that enhance the patient journey.

You will generate reports on patient interactions, support order processing, and collaborate with product and operations teams to implement efficient service enhancements.

Qualifications

• Bachelor's degree in any field.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Experience in a customer-facing role preferred.
• Proficient in Google Workspace or similar office software.
• Must be willing to work onsite in Makati City.

Responsibilities

• Handle patient inquiries via multiple channels and coordinate with internal teams for prompt resolutions.
• Oversee day-to-day order processing and patient support for a seamless service.
• Collaborate with product/ops to implement system/process improvements from patient feedback.
• Generate and analyze reports on patient interactions to spot trends and improvement opportunities.

Skills

Verbal communication

Written communication

Problem solving

Interpersonal skills

Customer-facing experience

Education

Bachelor's degree

Tools

Google Workspace

Job description

MedGrocer is seeking a Customer Experience Specialist in Makati City to ensure patients receive exceptional care and timely support. You will handle inquiries, coordinate with internal teams, and contribute to process improvements that enhance the patient journey.

You will generate reports on patient interactions, support order processing, and collaborate with product and operations teams to implement efficient service enhancements.