Patient Experience & Scheduling Specialist

Energy Development Corporation; Makati; On-site; PHP 300,000 - 540,000; Full time

Job summary

Energy Development Corporation is seeking an Associate, Patient Relations to facilitate smooth communication between patients and the clinic. You will receive patients and guests, document requests, and assist with inquiries and appointment scheduling.

You will also support billing, monitor AR aging, and ensure preoperative preparations and clear communication of surgery charges, contributing to a safe and efficient patient experience.

Qualifications

• Facilitate the flow of communication by receiving patients and guests, documenting, reporting, and processing appointment requests.
• Handle inquiries, schedule appointments, and confirm them.
• Assist patients with inquiries and provide guidance as needed.

Responsibilities

• Receive patients and guests; manage documentation and appointment requests.
• Handle inquiries; schedule and confirm appointments.
• Assist patients with inquiries.
• Backup in billing and cashiering functions.
• Monitor AR aging report.
• Monitor settlement report for card payments.
• Ensure patient safety by communicating prep needs before surgery and conduct preoperative evaluation, documentation and scheduling.
• Inform patients about surgery charges accurately.
• Refer to Job Descriptions of Patient Benefits and Surgical Coordinator.

Job description

Energy Development Corporation is seeking an Associate, Patient Relations to facilitate smooth communication between patients and the clinic. You will receive patients and guests, document requests, and assist with inquiries and appointment scheduling.

You will also support billing, monitor AR aging, and ensure preoperative preparations and clear communication of surgery charges, contributing to a safe and efficient patient experience.