Patient Experience Advocate

Asian Eye Institute, Inc.; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Asian Eye Institute, Inc. is seeking a Patient Relations Associate to welcome and assist patients, ensuring a warm and smooth experience from entry to post-visit.

You will handle front desk duties, appointment scheduling in the EMR system (Compulink), inquiries, payments, and post-visit coordination while maintaining a courteous, patient-first approach.

Ideal candidates demonstrate clear communication, attention to detail, and the ability to multitask in a busy clinic environment.

Qualifications

• Welcomes patients warmly and provides a high-level front desk service.
• Maintains accurate patient details and records during visits.
• Supports patient inquiries with clear, friendly communication.
• Demonstrates attention to detail and a patient-first mindset.

Responsibilities

• Greet patients at the front desk and verify identity.
• Enter new appointments into EMR (Compulink) with complete details.
• Assist with seating, wait times, and informational materials for patients.
• Coordinate pre- and post-visit procedures, including follow-ups.
• Assist with payments, bills, and receipts, ensuring accuracy.
• Document patient feedback and coordinate with the Patient Relations Manager.

Skills

Customer service

Communication

Multitasking

Tools

Compulink EMR

Job description

Asian Eye Institute, Inc. is seeking a Patient Relations Associate to welcome and assist patients, ensuring a warm and smooth experience from entry to post-visit.

You will handle front desk duties, appointment scheduling in the EMR system (Compulink), inquiries, payments, and post-visit coordination while maintaining a courteous, patient-first approach.

Ideal candidates demonstrate clear communication, attention to detail, and the ability to multitask in a busy clinic environment.