Patient Experience Admin — Project-Based

The Medical City; Quezon City; On-site; PHP 201,000 - 290,000; Part time

Job summary

The Medical City Clinic is seeking an Administrative Associate (Project-based) for the Congressional branch. This role serves as the first contact point for patients, assisting with inquiries, validating information for medical care access, and supporting billing processes to ensure a quality patient experience.

Key duties include patient check-in, coordinating schedules, handling documents for HMOs, maintaining medical records, and ensuring data privacy compliance.

Qualifications

• Proficient Communication Skills (Verbal and Written).

Responsibilities

• Creates a caring and empathic environment that focuses on patient health and needs.
• Assists in the performance of needed medical and diagnostic procedures.
• Greets and assists patients as soon as they arrive at the clinic.
• Answers telephone calls, emails, and respond to inquiries professionally.
• Schedules patients according to doctors and clinic services and refers patients to other clinics as needed.
• Secures Letter of Authorization, approval, endorsement for patient availment.
• Assists cashier in issuing receipts and invoices.
• Collects and encodes patient data needed to facilitate clinic transactions.
• Ensures accreditation and compliance of documents with Philhealth requirements.
• Monitors, applies appropriate discounts to HMOs and stakeholders.
• Serves as an ambassador for partner HMOs and stakeholders.
• Manages proper storage of medical records and ensures release of records.
• Adheres to the Data Privacy Act regarding patient records confidentiality.
• Prepares and generates reports.

Skills

Verbal and written communication

Education

4-year degree

Job description

The Medical City Clinic is seeking an Administrative Associate (Project-based) for the Congressional branch. This role serves as the first contact point for patients, assisting with inquiries, validating information for medical care access, and supporting billing processes to ensure a quality patient experience.

Key duties include patient check-in, coordinating schedules, handling documents for HMOs, maintaining medical records, and ensuring data privacy compliance.