Patient Care & Telehealth Solutions Specialist

black.ai; Manila; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Health insurance

Professional development budget

Transportation allowance

Equity options

Job summary

black.ai is looking for a Customer Support Specialist in the Philippines to provide outstanding support to patients. This role involves resolving patient issues via various communication channels, collaborating with healthcare partners, and exceeding service targets. Ideal candidates will have at least 4 years of experience in healthcare support and excellent problem-solving skills. Benefits include comprehensive leave policies, health insurance, and opportunities for professional development, all within a fast-paced, supportive environment.

Qualifications

• At least 4 years of experience in Telehealth or healthcare support.
• Strong English communication skills in various tones.
• Experience in customer service roles involving phone, email, and chat.

Responsibilities

• Take ownership of patient issues, ensuring swift resolutions.
• Work closely with doctors, pharmacies, and delivery partners.
• Meet and exceed performance metrics like Customer Satisfaction.

Skills

Problem solving

Attention to detail

Verbal communication

Written communication

Customer service

Tools

Customer service software

Job description

black.ai is looking for a Customer Support Specialist in the Philippines to provide outstanding support to patients. This role involves resolving patient issues via various communication channels, collaborating with healthcare partners, and exceeding service targets. Ideal candidates will have at least 4 years of experience in healthcare support and excellent problem-solving skills. Benefits include comprehensive leave policies, health insurance, and opportunities for professional development, all within a fast-paced, supportive environment.