Patient Support Specialist - Remote (UK Hours)

black.ai; Manila; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Health insurance with coverage for dependents

Annual professional development budget

Transportation allowance

Equity in the company

Flexible leave offerings

Job summary

black.ai is hiring for a remote role focused on supporting patients with various healthcare conditions, primarily through email. Ideal candidates will have over 3 years of customer care experience and a passion for health and wellness.

Responsibilities include collaborating with doctors and pharmacies, identifying areas for improvement, and providing exceptional customer support.

Join a dynamic team dedicated to transforming the healthcare experience!

Qualifications

• 3+ years of experience in customer care or equivalent.
• Strong written and verbal communication skills.
• Experience with customer service software is a plus.

Responsibilities

• Support patients through a range of healthcare conditions via email.
• Collaborate with doctors and delivery partners.
• Identify opportunities to improve products and processes.

Skills

Passion for health and wellness

Customer support skills

Written and verbal communication

Familiarity with computer skills

Job description

black.ai is hiring for a remote role focused on supporting patients with various healthcare conditions, primarily through email. Ideal candidates will have over 3 years of customer care experience and a passion for health and wellness.

Responsibilities include collaborating with doctors and pharmacies, identifying areas for improvement, and providing exceptional customer support.

Join a dynamic team dedicated to transforming the healthcare experience!