Healthcare Support Specialist – Onsite, Sign-On Bonus, HMO

Teleperformance; Quezon City; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Sign-On Bonus

HMO Coverage

TP Perks Program

Great Place to Work

Job summary

Teleperformance is now TP! Join our team of passionate Customer experts delivering world-class customer care, technical support, and digital solutions for leading global brands.

Teleperformance Philippines is hiring a healthcare support specialist to assist members and providers with account inquiries, coverage details, claims status, and general medical service concerns, delivering accurate, timely resolutions with empathy while upholding privacy and compliance standards.

Qualifications

• At least 12 months of Call Center / BPO experience in a Healthcare account required.
• At least High School Graduate (Old Curriculum) or Senior High School Graduate.
• Willing to work on-site at Level 2, Ayala Malls Vertis North, Quezon City on shifting schedules.
• Strong verbal and written English communication skills.
• Excellent empathy and problem-solving skills for handling sensitive medical account inquiries.

Responsibilities

• Provide exceptional support by assisting healthcare members and providers with account inquiries, coverage details, claims status, and general medical service concerns. Ensure accurate and timely resolutions while maintaining a compassionate, professional customer experience and strictly adhering to healthcare privacy and compliance standards.

Skills

English communication

Empathy

Education

High School diploma (Old Curriculum or Senior High School)

Job description

Teleperformance is now TP! Join our team of passionate Customer experts delivering world-class customer care, technical support, and digital solutions for leading global brands.

Teleperformance Philippines is hiring a healthcare support specialist to assist members and providers with account inquiries, coverage details, claims status, and general medical service concerns, delivering accurate, timely resolutions with empathy while upholding privacy and compliance standards.