Patient Care & Support Specialist

Carenet Health; Muntinlupa; On-site; PHP 315,000 - 377,000; Full time

Job summary

Carenet Health is seeking a patient-focused representative to support healthcare customers. You will handle inquiries, schedule radiology appointments, research issues, and maintain professionalism across CRM and communication tools.

The role requires a High School diploma and 12+ months customer service experience, strong typing (35 wpm), and solid MS Office knowledge. You will work in a fast-paced, diverse environment emphasizing accuracy and empathy.

Qualifications

• High School diploma or equivalent required.
• 12+ months general business or customer service experience preferred.
• Typing 35 wpm and basic computer skills required.

Responsibilities

• Bring empathy and a passion for evidence-based care to all interactions.
• Multitask with attention to detail while assisting patients and representatives.
• Advocate for patients and ensure quality, compliant service.
• Navigate multiple systems such as Carenet CRM, Teams, Outlook, and more.
• Cross-train on other products and participate in coaching sessions.

Skills

Typing 35 wpm

Problem solving

Customer service mindset

Education

High School diploma/GED or equivalent

Tools

Windows

Microsoft Outlook

Microsoft Word

Microsoft Excel

CIB

Tower

BSA

Job description

Carenet Health is seeking a patient-focused representative to support healthcare customers. You will handle inquiries, schedule radiology appointments, research issues, and maintain professionalism across CRM and communication tools.

The role requires a High School diploma and 12+ months customer service experience, strong typing (35 wpm), and solid MS Office knowledge. You will work in a fast-paced, diverse environment emphasizing accuracy and empathy.