Patient Care & Support Coordinator

Datamatics CMS PH; Pasig; Presencial; PHP 223.000 - 335.000; Jornada completa

Descripción de la vacante

Datamatics CMS Philippines in Pasig is seeking a customer service professional to provide multichannel support, triage inquiries, and assist Participants with enrollment related services. The role emphasizes clear communication, empathy, and reliability in a fast-paced environment.

Responsibilities include handling inbound/outbound calls and SMS, and delivering transition-related services as per enrollment documentation.

Formación

• 0–1 years of experience in BPO or Health Care.
• Graduate or Post Graduate education.
• Exceptional English communication skills.
• Proficiency with MS Windows and common software.
• Strong customer-service orientation with empathy and active listening.
• Ability to multitask and solve problems in a fast-paced environment.
• Highly organized, detail-oriented and reliable.
• Empathetic and patient-focused approach.

Responsabilidades

• Provide inbound and outbound telephonic and SMS texting support.
• Handle general inquiries, simple triage and basic customer service.
• Provide Participant-selected services as stated by enrollment form.
• Provide Transition related Services to Participants (Appendix A)

Educación

Graduate/Post Graduate

Herramientas

MS Windows

Other computer applications

Descripción del empleo

Datamatics CMS Philippines in Pasig is seeking a customer service professional to provide multichannel support, triage inquiries, and assist Participants with enrollment related services. The role emphasizes clear communication, empathy, and reliability in a fast-paced environment.

Responsibilities include handling inbound/outbound calls and SMS, and delivering transition-related services as per enrollment documentation.