Customer Support Associate - Healthcare Enrollment

KwikCare; Pasig; Hybrid; PHP 223,200 - 334,800; Full time

Job summary

A customer service provider in the Philippines is seeking a Customer Support Associate to serve as the main contact for insurers and members. This role involves handling communications, managing enrollment information, and ensuring client satisfaction through professionalism. Candidates should have a diploma and at least 1 year of customer service experience, with strong communication skills and attention to detail. A hybrid setup is required, with some on-site attendance.

Qualifications

• Minimum of 1 year experience in customer service, preferably in insurance enrollment or healthcare.
• Ability to multitask and handle detailed member information.

Responsibilities

• Handle inbound and outbound communications from members and insurers.
• Accurate handling of enrollment information.
• Coordinate with internal teams to resolve concerns efficiently.
• Maintain detailed records of all client interactions.
• Uphold service standards and ensure client satisfaction.

Skills

Excellent communication and interpersonal skills

Strong attention to detail

Customer-focused attitude

Education

Diploma in any field

Job description

A customer service provider in the Philippines is seeking a Customer Support Associate to serve as the main contact for insurers and members. This role involves handling communications, managing enrollment information, and ensuring client satisfaction through professionalism. Candidates should have a diploma and at least 1 year of customer service experience, with strong communication skills and attention to detail. A hybrid setup is required, with some on-site attendance.