Diagnostics Care Coordinator — Booking & Patient Care

Cloudstaff; Pampanga; Hybrid; PHP 391,000 - 614,000; Full time

Job summary

Cloudstaff in the Philippines seeks a proactive Care Coordinator to manage daily queues, coordinate imaging bookings, and process orders and results while keeping records current. You’ll handle member calls with clear English and work across multiple tools to ensure smooth workflows.

This role emphasizes ownership, attention to detail, and a process-driven mindset, with no clinical qualifications required and emphasis on strong communication with members and partners.

Qualifications

• Clear, warm, unhurried English on the phone is essential.
• Able to juggle multiple queues, emails and calls efficiently.
• Detail-oriented with accurate record keeping and filing.

Responsibilities

• Manage daily ticket queues (email/SMS/live chat/calls) and SLA monitoring.
• Coordinate bookings for diagnostic scans with imaging partners.
• Process orders, test kits and results and update patient records daily.
• Review AI-handled tickets for quality and escalate when needed.
• Follow SOPs and own member issues through resolution.

Skills

Communication skills

Multitasking

Attention to detail

Ownership mindset

Process-oriented

Technical setup

No clinical background needed

Tools

Zendesk

Aircall

HubSpot

Google Sheets

Notion

Slack

Cal.com

Job description

Cloudstaff in the Philippines seeks a proactive Care Coordinator to manage daily queues, coordinate imaging bookings, and process orders and results while keeping records current. You’ll handle member calls with clear English and work across multiple tools to ensure smooth workflows.

This role emphasizes ownership, attention to detail, and a process-driven mindset, with no clinical qualifications required and emphasis on strong communication with members and partners.