Patient Coordinator

Datamatics CMS PH; Pasig; On-site; PHP 223,000 - 335,000; Full time

Job summary

Datamatics CMS Philippines in Pasig is seeking a customer service professional to provide multichannel support, triage inquiries, and assist Participants with enrollment related services. The role emphasizes clear communication, empathy, and reliability in a fast-paced environment.

Responsibilities include handling inbound/outbound calls and SMS, and delivering transition-related services as per enrollment documentation.

Qualifications

• 0–1 years of experience in BPO or Health Care.
• Graduate or Post Graduate education.
• Exceptional English communication skills.
• Proficiency with MS Windows and common software.
• Strong customer-service orientation with empathy and active listening.
• Ability to multitask and solve problems in a fast-paced environment.
• Highly organized, detail-oriented and reliable.
• Empathetic and patient-focused approach.

Responsibilities

• Provide inbound and outbound telephonic and SMS texting support.
• Handle general inquiries, simple triage and basic customer service.
• Provide Participant-selected services as stated by enrollment form.
• Provide Transition related Services to Participants (Appendix A)

Education

Graduate/Post Graduate

Tools

MS Windows

Other computer applications

Job description

• Will provide inbound and outbound telephonic and SMS texting support


• Will handle general inquiries, simple triage and basic customer service


• Will provide Participant-selected services as stated by the enrollment form


• Will provide Transition related Services to Participants (Appendix A)


• Exceptional English verbal and written communication skills


• Handy with MS Windows and other computer applications


• Customer service experience or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitude


• Ability to multitask, think critically and problem solve to address customer needs and barriers to product fulfillment


• Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment


• Empathetic and patient focused approach


• High attention to detail, diligence and reliability

Qualifications & Desired Skills

Experience: 0-1 years and above

Education: Graduate/Post Graduate

Skills

• At least 1year + experience in BPO/Health Care