Healthcare Support Specialist - Patient-Centric Care

Metacom Careers; Quezon City; On-site; PHP 335,000 - 469,000; Full time

Job summary

Metacom Careers is seeking a Healthcare Support Specialist in the Philippines to provide professional and compassionate assistance to customers and healthcare members. You will handle inquiries via phone, chat, or other channels, offer accurate information, and protect customer confidentiality in a fast-paced service environment.

Ideal candidates have strong English communication, interpersonal and problem-solving skills, and are comfortable with basic MS Office tasks.

Qualifications

• Above-average English communication skills, both verbal and written.
• Strong interpersonal and customer service skills.
• Good analytical and problem-solving abilities.
• Excellent comprehension and attention to detail.
• Basic knowledge of Microsoft Office applications.

Responsibilities

• Handle customer or healthcare member inquiries through phone, chat, or other communication channels.
• Provide accurate information and assistance based on customer concerns and account needs.
• Resolve customer issues by applying appropriate problem-solving and analytical skills.
• Maintain professionalism, empathy, and a customer-focused approach throughout every interaction.
• Document customer interactions and update account information accurately.
• Follow company policies, procedures, and quality standards.
• Collaborate with internal teams when concerns require further assistance or escalation.
• Protect customer information and maintain confidentiality at all times.

Skills

English communication

Interpersonal skills

Customer service

Analytical skills

Problem solving

Attention to detail

Microsoft Office

Education

College degree or equivalent

Some college (2 years) with customer service experience

Tools

Microsoft Office

Job description

Metacom Careers is seeking a Healthcare Support Specialist in the Philippines to provide professional and compassionate assistance to customers and healthcare members. You will handle inquiries via phone, chat, or other channels, offer accurate information, and protect customer confidentiality in a fast-paced service environment.

Ideal candidates have strong English communication, interpersonal and problem-solving skills, and are comfortable with basic MS Office tasks.