Patient Care & Front Desk Specialist

Maxicare Health Care; Caloocan; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Up to 15th Month Pay

Quarterly Rice Subsidy

Medicine Allowance

HMO Coverage

Life Insurance

Convertible Leave Credits

Job summary

Maxicare Health Care is seeking a Customer Care Representative (CCR) to join our Primary Care team in Manila. You will be the first point of contact for patients, assist at the front desk, verify details and insurance, and support doctors during check-ups.

The role involves coordinating clinical flow, handling scheduling, and ensuring operational excellence in the clinic. We value compassionate service, attention to detail, and the ability to multitask in a fast-paced healthcare setting.

Qualifications

• Graduate of any medical-allied course (BS Nursing preferred).
• Basic First Aid certification is an advantage.
• Experience in clinic operations is preferred.
• Strong communication and customer service skills.
• Computer literate, detail-oriented, and able to multitask.
• Willing to work on rotational shifts (5 days a week, with varying rest days).

Responsibilities

• Welcome and assist patients at the front desk.
• Verify patient details and HMO coverage.
• Record vital signs and prepare patients for consultation.
• Perform ECGs and endorse results to the physician.
• Assist with scheduling, inquiries, and documentation.
• Submit daily reports and maintain clinic supplies.
• Support doctors during consultations and patient care.
• Address patient feedback and follow clinic protocols.

Skills

Excellent communication

Customer service

Front desk operations

Multitasking

Computer literacy

Education

BS Nursing (preferred)

Tools

Computer literacy

Job description

Maxicare Health Care is seeking a Customer Care Representative (CCR) to join our Primary Care team in Manila. You will be the first point of contact for patients, assist at the front desk, verify details and insurance, and support doctors during check-ups.

The role involves coordinating clinical flow, handling scheduling, and ensuring operational excellence in the clinic. We value compassionate service, attention to detail, and the ability to multitask in a fast-paced healthcare setting.