Customer Care Representative (Medical Allied Graduate) l PCC Pearl Plaza

Maxicare Health Care; Parañaque; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Up to 15th Month Pay

Rice subsidy

Medicine allowance

HMO coverage

Life Insurance

Convertible Leave Credits

Job summary

Maxicare Health Care seeks a Customer Care Representative to join our Primary Care team. You will be the patient’s first contact, ensuring smooth check-ins, verifying insurance, and supporting clinicians during visits.

Responsibilities include welcoming patients, recording vital signs, performing ECGs, managing schedules, and handling inquiries. A healthcare background, strong communication, and multitasking are essential for success in a busy clinic.

Qualifications

• Graduate of any medical-allied course (BS Nursing preferred).
• Basic First Aid certification is an advantage.
• Experience in clinic operations is preferred.
• Strong communication and customer service skills.
• Computer literate, detail-oriented, and able to multitask.
• Willing to work on rotational shifts (5 days a week, with varying rest days).

Responsibilities

• Welcome and assist patients at the front desk.
• Verify patient details and HMO coverage.
• Record vital signs and prepare patients for consultation.
• Perform ECGs and endorse results to the physician.
• Assist with scheduling, inquiries, and documentation.
• Submit daily reports and maintain clinic supplies.
• Support doctors during consultations and patient care.
• Address patient feedback and follow clinic protocols.

Skills

Communication skills

Customer service

Multitasking

Detail-oriented

Computer literacy

Education

BS Nursing (preferred)

Medical-allied degree

Job description

We are looking for a Customer Care Representative (CCR) to join our Primary Care team. As a vital member of our team, you will play a key role in delivering exceptional patient support, coordinating clinical flow, and ensuring operational excellence in the clinic. You'll be our patients' first point of contact—providing compassionate service, managing schedules, verifying insurance, and supporting doctors during check-ups.

Daily Responsibilities

• Welcome and assist patients at the front desk

• Verify patient details and HMO coverage

• Record vital signs and prepare patients for consultation

• Perform ECGs and endorse results to the physician

• Assist with scheduling, inquiries, and documentation

• Submit daily reports and maintain clinic supplies

• Support doctors during consultations and patient care

• Address patient feedback and follow clinic protocols

Qualifications

• Graduate of any medical-allied course (BS Nursing preferred)

• Basic First Aid certification is an advantage

• Experience in clinic operations is preferred

• Strong communication and customer service skills

• Computer literate, detail-oriented, and able to multitask

• Willing to work on rotational shifts (5 days a week, with varying rest days)

What We Offer

• Up to 15th Month Pay

• Quarterly Rice Subsidy

• Medicine Allowance

• HMO Coverage

• Life Insurance

• Convertible Leave Credits
  

If you're detail-oriented, thrive in a fast-paced healthcare setting, and love helping others, this role is for you!