Healthcare Helpdesk Specialist - Provider Services

Maxicare Healthcare Corporation; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

Maxicare Healthcare Corporation is looking for a Helpdesk Specialist to ensure superior customer satisfaction and implement healthcare benefit policies. The role involves addressing inquiries, resolving issues, and supporting new staff within a medical environment.

Medical Allied graduates are preferred, but candidates with less than one year of experience may apply. The position includes onsite support across various sites to maintain efficient operations and customer service quality.

Qualifications

• Minimum educational level: Medical Allied Courses; College graduate of a 4-5 year course, preferably Medical Allied Courses.
• No specific experience required; candidates with less than 1 year may be considered.
• Skilled or specialized: proficiency gained through wide experience in a specialized or technical area.

Responsibilities

• Accountable for the accurate implementation of members’ healthcare benefit policies.
• Handle utilization management and the delivery of superior customer service.
• Respond to inquiries and complaints; resolve feedback and issues raised.

Skills

Customer service

Communication skills

Problem-solving

Education

Medical Allied Courses

Job description

Maxicare Healthcare Corporation is looking for a Helpdesk Specialist to ensure superior customer satisfaction and implement healthcare benefit policies. The role involves addressing inquiries, resolving issues, and supporting new staff within a medical environment.

Medical Allied graduates are preferred, but candidates with less than one year of experience may apply. The position includes onsite support across various sites to maintain efficient operations and customer service quality.