Patient Care Coordinator

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service outsourcing company is looking for a Call Center Agent in Metro Manila, Philippines. In this role, you will be the first point of contact for customers, addressing inquiries and troubleshooting issues. Ideal candidates should possess excellent communication skills and the ability to manage high call volumes with professionalism. Join our team to enhance customer satisfaction and improve service processes.

Qualifications

• Excellent communication skills and a customer-oriented mindset.
• Ability to handle high call volumes efficiently.
• Empathy and professionalism in resolving customer concerns.

Responsibilities

• Respond to a high volume of customer calls and emails.
• Resolve customer concerns with empathy and professionalism.
• Maintain accurate records of customer interactions.
• Collaborate with other departments to resolve complex cases.
• Provide feedback to improve processes and customer satisfaction.

Job description

Join our dynamic customer service team as a Call Center Agent! You’ll be the first point of contact for our valued customers, helping them with questions, troubleshooting issues, and ensuring they have a positive experience every time they reach out.

Key Responsibilities:

• Respond to a high volume of customer calls and emails.
• Resolve customer concerns with empathy and professionalism.
• Maintain accurate records of customer interactions.
• Collaborate with other departments to resolve complex cases.
• Provide feedback to improve processes and customer satisfaction.