Patient Care Coordination – Customer Service Representative (CSR)

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Employee Recognition and Rewards

Government Mandated Benefits

Health Insurance

Flexible Hours

Job summary

A healthcare support company seeking a Patient Care Coordination Customer Service Representative (CSR) in Taguig, Philippines. The role involves assisting patients with inquiries, scheduling appointments, and coordinating with healthcare professionals. Strong communication and people skills are essential for providing compassionate care and ensuring prompt service. This position offers an opportunity to make a significant impact in patients' healthcare journeys.

Qualifications

• Strong communication skills and empathy.
• Ability to work in a fast-paced environment.
• Attention to detail and organization.
• Collaborate with healthcare professionals to ensure coordinated care.

Responsibilities

• Serve as the primary point of contact for patients.
• Handle patient inquiries and schedule appointments.
• Verify insurance details and coordinate services.

Skills

English Language

Customer Service

People Skills

Interpersonal Skills

Strong Work Ethic

Problem Solving

Job description

Patient Care Coordination – Customer Service Representative (CSR)

Synlink Recruitment Outsourcing Co. Inc.

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Work-Life Balance

Flexible Hours

As a Patient Care Coordination CSR, you will serve as the primary point of contact for patients, providing support, guidance, and assistance throughout their healthcare journey. Your role is to ensure patients receive accurate information, timely coordination of services, and compassionate customer care.

You will handle patient inquiries, schedule appointments, verify insurance details, provide status updates, and coordinate with healthcare professionals to ensure smooth and efficient care delivery. This role requires strong communication skills, empathy, attention to detail, and the ability to work in a fast-paced environment.

English Language Customer Service People Skills Call Centre Interpersonal Skills Strong Work Ethic Problem Solving