CSR POSITION

Synlink Recruitment Outsourcing Co. Inc.; Davao del Sur; On-site; PHP 267,840 - 357,120; Full time

Benefits offered by this job

Incentives

HMO

Flexible Hours

Job summary

Synlink Recruitment Outsourcing Co. Inc. is seeking a Customer Service Representative to provide excellent support to customers.

The CSR will handle inquiries, resolve complaints, process orders, and ensure a positive customer experience through effective communication and problem-solving. Responsibilities include responding via phone, email, chat, or social media; resolving concerns timely; providing product and policy information; processing orders and returns; maintaining CRM records; and

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve customer concerns, complaints, and issues in a timely and professional manner.
• Provide accurate information about products, services, policies, and procedures.
• Process customer orders, returns, refunds, and account updates.
• Document customer interactions and maintain accurate records in the CRM system.
• Escalate complex issues to the appropriate department when necessary.
• Meet individual and team performance metrics, including response time, customer satisfaction, and quality standards.
• Stay up to date on company products, services, and policies.

Job description

Synlink Recruitment Outsourcing Co. Inc.

Employee Recognition and Rewards

• Incentives

Government Mandated Benefits

Insurance Health & Wellness

• HMO

Work-Life Balance

• Flexible Hours

Job Summary

We are looking for a customer-focused and professional Customer Service Representative to provide excellent support to customers. The CSR will handle inquiries, resolve complaints, process orders, and ensure a positive customer experience through effective communication and problem-solving.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve customer concerns, complaints, and issues in a timely and professional manner.
• Provide accurate information about products, services, policies, and procedures.
• Process customer orders, returns, refunds, and account updates.
• Document customer interactions and maintain accurate records in the CRM system.
• Escalate complex issues to the appropriate department when necessary.
• Meet individual and team performance metrics, including response time, customer satisfaction, and quality standards.
• Stay up to date on company products, services, and policies.

HR Officer Synlink Recruitment Outsourcing Co. Inc.