Patient Care Communications Specialist Scheduling & Support

GoLean Health; Manila; On-site; PHP 519,000 - 778,000; Full time

Job summary

GoLean Health in Manila is seeking a polished Patient Care Communications Specialist to be the voice of the practice across calls, texts, emails, and scheduling workflows. The role requires a warm, calm, and professional touch to create a trustworthy patient experience.

This high-volume position focuses on patient calls, scheduling, follow-up, and reactivation outreach, while maintaining privacy, empathy, and sound judgment.

Qualifications

• Excellent spoken English with a clear, easy-to-understand, neutral accent.
• Strong written communication skills for SMS, email, and patient-facing messages.
• Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.
• Comfortable handling high call volume in a fast-paced clinic environment.
• Must own a Mac OS device (MacBook, iMac, or Mac mini).
• Must have reliable wired internet (LAN).
• Flexible with schedule assignment and willing to work Saturdays if needed.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
• Schedule new patient appointments and collect complete intake information.
• Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.
• Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.
• Conduct follow-up and reactivation outreach for inactive or lapsed patients.

Skills

Excellent spoken English

Strong written communication

High call volume

Mac OS

High-speed internet

Flexible schedule

Saturday work

Tools

MacPractice

Weave

Solutionreach

Podium

Job description

GoLean Health in Manila is seeking a polished Patient Care Communications Specialist to be the voice of the practice across calls, texts, emails, and scheduling workflows. The role requires a warm, calm, and professional touch to create a trustworthy patient experience.

This high-volume position focuses on patient calls, scheduling, follow-up, and reactivation outreach, while maintaining privacy, empathy, and sound judgment.