Patient Access & Outreach Specialist

Genfinity; Metro Manila; On-site; PHP 350,000 - 480,000; Full time

Job summary

Author Health is seeking a Patient Engagement Specialist to drive enrollment through outbound calls, educate patients and caregivers, and ensure a smooth intake from referral to activation. The role operates in a virtual-first startup environment bridging referring providers and care teams.

Candidates should hold a Bachelor's degree and have at least 1 year in customer service or sales, with strong communication skills and a commitment to HIPAA confidentiality.

Qualifications

• Bachelor's degree required.
• At least 1 year in customer service or sales.
• Strong communication skills.
• HIPAA confidentiality required.
• Willing to work onsite in Makati or Pasig during US business hours.

Responsibilities

• Drive enrollment through outbound calls.
• Educate patients and caregivers about the program.
• Ensure smooth intake from referral to activation.

Skills

Customer Service

Sales Experience

Strong Communication

HIPAA Confidentiality

Education

Bachelor's Degree

Job description

Author Health is hiring a Patient Engagement Specialist to drive enrollment through outbound calls, educate patients and caregivers, and ensure a smooth intake from referral to activation. The role bridges referring providers and care teams in a virtual-first, startup environment. Requirements include a Bachelor's degree and at least 1 year in customer service or sales, strong communication, HIPAA confidentiality, and willingness to work onsite in Makati or Pasig on US business hours.