Passenger Experience Agent – Frontline Customer Service

PHILIPPINE AIRPORT GROUND SUPPORT SOLUTIONS, INC.; Manila; On-site; PHP 312,000 - 469,000; Full time

Job summary

PHILIPPINE AIRPORT GROUND SUPPORT SOLUTIONS, INC. is seeking a Passenger Service Agent to provide assistance at the counter, gate, and baggage areas.

The role involves meet-and-greet, check-in, boarding, ticketing, baggage service, public announcements, and connecting flight information. Applicants should hold a bachelor's degree, preferably in Tourism Management, be fluent in English, customer-service oriented, and willing to undergo training.

Qualifications

• Bachelor's degree in any course (Tourism Management preferred).
• Must be able to communicate in English.
• Customer-service driven attitude.
• Willing to undergo training.

Responsibilities

• Meet and greet passengers at the counter, gate and baggage areas.
• Assist with check-in, boarding and deplaning processes.
• Handle ticketing, baggage services and public announcements.
• Provide connecting flight information to passengers.
• Manage unruly or upset passengers professionally.

Skills

English communication

Customer service mindset

Training willingness

Education

Bachelor's degree

Tourism Management preferred

Job description

PHILIPPINE AIRPORT GROUND SUPPORT SOLUTIONS, INC. is seeking a Passenger Service Agent to provide assistance at the counter, gate, and baggage areas.

The role involves meet-and-greet, check-in, boarding, ticketing, baggage service, public announcements, and connecting flight information. Applicants should hold a bachelor's degree, preferably in Tourism Management, be fluent in English, customer-service oriented, and willing to undergo training.