Airport Customer Service Agent - Passenger Experience

1Aviation Groundhandling Services, Corp.; Malay; On-site; PHP 167,000 - 257,000; Full time

Job summary

1Aviation Groundhandling Services, Corp. seeks a Customer Service Agent at Caticlan Airport (Godofredo P. Ramos International).

You will assist passengers and ensure service standards in line with company policies within the Customer Service - Caticlan department. The role is probationary and requires graduates in Hospitality/Tourism with strong communication and analytical skills. You will participate in pre- and post-flight briefings, handle inquiries, and support flight operations in a

Qualifications

• Service oriented mindset.
• Excellent communication skills; capable of handling inquiries with courtesy.
• Analytical abilities to assess passenger needs and resolve issues.

Responsibilities

• Ensure Vision, Mission, and Values are achieved.
• Promote quality, safety, security, and customer service standards.
• Attend pre-flight and post-flight briefings.
• Observe on-time opening/closing of counters/gates.
• Maintain cleanliness and orderliness of counters/gates.
• Assist guests with inquiries and provide solutions per policy.
• Handle flight disruption issues within authorized parameters.
• Escalate issues beyond authority to station management.
• Generate ancillary reports and record irregularities.
• Prepare documents and endorse special handling guests.
• Prepare sales reports and handle cash collections for safekeeping.

Skills

Service Oriented

Above-average communication

Analytical Skills

Job description

1Aviation Groundhandling Services, Corp. seeks a Customer Service Agent at Caticlan Airport (Godofredo P. Ramos International).

You will assist passengers and ensure service standards in line with company policies within the Customer Service - Caticlan department. The role is probationary and requires graduates in Hospitality/Tourism with strong communication and analytical skills. You will participate in pre- and post-flight briefings, handle inquiries, and support flight operations in a