Parts & Service Advisor

Big Trucks Corporation / HINO Cagayan de Oro; Cagayan de Oro; On-site; PHP 180,000 - 300,000; Full time

Job summary

Big Trucks Corporation / HINO Cagayan de Oro is seeking a customer-focused automotive parts sales and service advisor to identify customer needs, diagnose vehicle issues, and recommend Genuine Parts and services. You will prepare detailed repair estimates, process parts sales and service orders, translate technical information for customers, and maintain relationships to achieve monthly targets.

A diploma or degree in automotive tech or related field is required, with 1-2 years experience

Qualifications

• Diploma or degree in Automotive Technology, Mechanical Engineering, or related field; technical certification is an advantage
• 1-2 years experience in automotive parts sales, service advising, or related customer-facing role is an advantage
• Strong knowledge of vehicle systems, parts, and automotive repair processes
• Excellent communication and customer service skills; ability to explain technical concepts clearly
• Proficient in MS Office and automotive parts catalog systems; organized with strong attention to detail

Responsibilities

• Identify customer needs and recommend appropriate Hino Genuine Parts and services by diagnosing vehicle issues, providing accurate part identification, and offering technical solutions
• Prepare detailed repair estimates and quotations including parts pricing, labor costs, and service timelines while explaining recommendations in clear, customer-friendly terms
• Process parts sales and service orders accurately using the company system, coordinate with technicians and warehouse staff, and ensure timely order fulfillment and customer updates
• Translate technical information into understandable language for customers, explain repair procedures, warranty coverage, and maintenance schedules to build trust and confidence
• Maintain customer relationships through professional communication, follow-up on completed work, handle complaints efficiently, and achieve monthly sales targets for parts and services

Skills

Customer service

Communication

Parts knowledge

MS Office

Attention to detail

Education

Diploma or degree in Automotive Technology, Mechanical Engineering, or related field; technical certification is an advantage

Tools

Automotive parts catalog systems

Job description

• Identify customer needs and recommend appropriate Hino Genuine Parts and services by diagnosing vehicle issues, providing accurate part identification, and offering technical solutions

• Prepare detailed repair estimates and quotations including parts pricing, labor costs, and service timelines while explaining recommendations in clear, customer-friendly terms

• Process parts sales and service orders accurately using the company system, coordinate with technicians and warehouse staff, and ensure timely order fulfillment and customer updates

• Translate technical information into understandable language for customers, explain repair procedures, warranty coverage, and maintenance schedules to build trust and confidence

• Maintain customer relationships through professional communication, follow-up on completed work, handle complaints efficiently, and achieve monthly sales targets for parts and services

Qualifications

• Diploma or degree in Automotive Technology, Mechanical Engineering, or related field; technical certification is an advantage

• 1-2 years experience in automotive parts sales, service advising, or related customer-facing role is an advantage

• Strong knowledge of vehicle systems, parts, and automotive repair processes

• Excellent communication and customer service skills; ability to explain technical concepts clearly

• Proficient in MS Office and automotive parts catalog systems; organized with strong attention to detail