Panorama 3- Cantonese

VXI Global Solutions; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

VXI Global Solutions in the Philippines is seeking a customer service professional to support client accounts by addressing inquiries and resolving issues on every call.

You will build strong customer relationships, document account information, and adhere to client policies while maintaining high standards of quality and punctuality.

Fluency in Cantonese and English is required, and you will work in a dynamic team that values accuracy, security, and responsive service.

Qualifications

• Fluent in Cantonese and English; strong written and verbal communication.

Responsibilities

• Delivers customer care by responding to customer questions concerning accounts
• Grows and nurtures customer relationships on each call
• Documents necessary account information and offers solutions that benefit the customer
• Maintains acceptable performance standards, including effectiveness, efficiency and quality
• Upholds client policies (call handling, password, security, systems, confidentiality)
• Supports and adheres to company policies, requirements and expectations
• Maintains regular and consistent attendance and punctuality

Skills

Bilingual Cantonese & English

Job description

It’s fun to work in a company where people truly BELIEVE in what they are doing!

We’re committed to bringing passion and customer focus to the business.

Essential Duties & Responsibilities

• Works in a fast-paced, structured call center environment
• Delivers extraordinary customer care by responding to customer questions concerning their accounts
• Grows and nurtures customer relationships on each and every call that result in measurable customer value
• Documents necessary account information and offer solutions that benefit the customer
• Maintains acceptable performance standards, including effectiveness, efficiency and quality.
• Upholds the client policies (call handing, password, security, systems, and confidentiality etc)
• Supports and adheres to company policies, requirements, and expectations
• Maintains regular and consistent attendance and punctuality
• Must be fluent in speaking both Cantonese and English

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!