Cantonese Helpdesk Specialist (Salary is up to Php 130,000)

J-K NETWORK RECRUITMENT SERVICES AND CONSULTANCY, INC.; Pasig; On-site; PHP 1,228,000 - 1,451,000; Full time

Benefits offered by this job

HMO

Insurance

PTO credits earned monthly

Sick Leave

Vacation Leave

Government-Mandated Benefits

10% Night Differential

Job summary

J-K NETWORK RECRUITMENT SERVICES AND CONSULTANCY, INC. in Pasig City is hiring a Cantonese Helpdesk Specialist to support customers on-site. The role welcomes fresh graduates and undergraduates, with a salary up to Php 130,000 per month and a shifting schedule.

Requirements include Cantonese proficiency and English communication; experience in customer service or sales is a plus, especially within the BPO industry. Benefits include HMO, insurance, and leave benefits.

Qualifications

• Proficient in Cantonese with conversational English.
• Open to High School graduates, Undergraduates and Bachelor’s graduates.
• Open to foreign nationals with permanent visa.

Responsibilities

• Assist customers with ticket purchases, transfers and refunds.
• Handle issues like missing tickets, delayed delivery, or invalid tickets.
• Assist with account access issues (login, verification, security).
• Manage complaints from buyers and sellers; escalate as needed.
• Coordinate with internal teams for ticket resolution or escalation cases.
• Respond to inquiries about bookings, promos and reservations via email and chat.

Skills

Cantonese language

English (conversational)

Customer service

Sales experience

Education

High school diploma

Undergraduate

Bachelor’s degree

Job description

Salary is up to Php 130,000

Can start as soon as possible

Open to Fresh Graduates & Undergraduates

Company Profile:

One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards.

Position: Cantonese Helpdesk Specialist

Company Industry: BPO Company

Work Location: Pasig City

Work Schedule: Shifting Schedule

Salary: Php 130,000

Work Set-up: Work On-site

BENEFITS:

• HMO
• Insurance
• PTO credits earned monthly
• Sick Leave/Vacation Leave
• Government-Mandated Benefits
• 10% Night Differential
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

• Proficient in Cantonese and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to Foreign Nationals with a permanent visa.
• Having experience in customer service and sales is a big advantage
• Having experience in the BPO industry is a big plus.

RESPONSIBILITIES OF JOB APPLICATION:

• Assisting customers with ticket purchases, transfers, and refunds
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers.
• Coordinating with internal teams for ticket resolution or escalation cases.
• Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)

• Paper screening
• Initial Interview
• Operations Interview
• Language Assessment
• Job Offer